Retail Area Manager - North & West Wales

BE OUR RETAIL AREA MANAGER
If you're driven in retail by making money, smashing targets and generating profit then we're the place for you.
Our retail network generates vital income each year, powered by our dedicated shop managers and community of volunteers. Our shop teams are proud of the difference they make across local communities and the impact their work has for people affected by cancer.
Following an internal promotion, we're looking for a fast-paced, commercially driven Retail Area Manager to lead and inspire our established, high-performing portfolio of approximately 17 shops. You'll be geographically placed to cover both North and West Wales, covering areas from Wrexham across to Anglesey and Pembrokeshire across to Bridgend, plus everything in between. You're out in the shops all day most days but with a home work base.

Most of your week will be field based in shops and you'll also be required to attend occasional meetings in our Head Office in Cardiff.
IS IT YOU WE'RE LOOKING FOR?
You'd be great as our Retail Area Manager if you have an absolute passion for retail performance and excel when it comes to driving teams to exceed their targets. You're a commercial role model who lives out our values, inspiring your shop managers to build profitable, thriving shops. You look for innovation and ways to embrace new trading ideas, and you champion inclusive team working.
Although Retail Management experience in the Third Sector is desirable what's important is you're a capable Retail Manager with multi-site experience, and share our passion for delivering results.
You're genuinely excited by the opportunities and scope of this senior management role when it comes to bringing out the best in people, making our tills ring and driving our shops to thrive.

A RETAIL AREA MANAGER WHO DELIVERS RESULTS
As our Retail Area Manager, you'll play a vital role in delivering our Retail Strategy. You'll hold full accountability for the financial and operational performance of your area, including income, profitability, people development, compliance, and customer service.

Key Responsibilities:

Commercial Growth:  Deliver agreed area income targets, drive year-on-year profit improvements, manage area budgets, and grow key streams like Gift Aid.
Inspirational Leadership:  Recruit, retain, and develop Shop Managers and volunteer teams. Run engaging area meetings that set your teams up for success.
Operational Excellence:  Maintain high shop standards, ensure robust health & safety compliance, and robustly implement data-driven action plans to support underperforming shops.
Performance Management:  Confidently handle challenging conversations, using company policies to coach staff, manage employee relations, and champion a collaborative culture.

You're a visible, proactive leader who excels at building success from the ground up through your people. While charity retail and volunteer management experience is highly desirable, commercial multi-site retail experience is warmly welcomed.
What you'll bring to the role:
Multi-Site

Experience:

A proven track record as a Retail Area Manager, District Manager, Cluster Manager, or Multi-Site Manager.
Financial Acumen:  Strong capability in controlling budgets, monitoring expenditure, and analysing data to drive commercial growth.
People

Skills:

Exceptional coaching and performance management skills, with the ability to motivate both paid employees and volunteers.
Values-Driven Leadership:  A commitment to living out our core values:  Collaborative, Integrity, Innovative, Respectful, and Inclusive .
Logistical Flexibility:  Comfort with travelling significant day-to-day distances across North Wales, with the ability to travel to our Cardiff Head Office as required.

THE RIGHT STUFF
A large part of the role is encouraging, coaching and motivating our amazing team of staff and volunteers. You're someone who isn't afraid to handle challenging conversations with confidence and sensitivity. You build success from the ground up through your people, proactively supporting everyone so they can bring their best self to work. You understand how to confidently use our policies and processes as positive tools to get the best out of people, delivering great results, driving retail profit and boosting the local community.

You're someone who has high standards around behaviour, safety, performance and customer service and communicates expectations fairly and clearly to run our shops compliantly and in the best way.
Your day-to-day…