RCM Relationship Manager

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.

• Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Foundation for learning program that allows Team Members to explore their potential and achieve their career goals.
• We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Budgeted between $22.50 and $24.00 dependent on years of applicable experience.

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

• Build, Maintain, and Manage a strong, long-standing relationship with Experity’s RCM clients.
• Meet with client management on a regular basis and build relationships at multiple levels.
• Communication cadence to include, at minimum, monthly business reviews and annual on-site leadership meetings as deemed necessary based on the size and needs of the client.
• Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers.
• Participate in a monthly meeting to review accounts receivable status, KPI and accounting reports with client’s financial team.
• Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance.
• Proactively identify trends and perform root cause analysis related to carrier issues impacting billing and reimbursements.
• Report findings effectively directly to client contacts.
• Manage queue of open inquiries from clients and provide resolution within benchmark timelines.
• Responsible for ensuring service level commitments are met for each client.
• Coordinate and hold accountable internal service teams as necessary to ensure the successful delivery of our products and services.
• Responsible for timely provider set‑ups, including loading provider numbers.
• Includes releasing claims as appropriate and notifying Experity to proceed with claims agreement (tracking until resolved).
• Maintaining various client spreadsheets.
• Email RCM teams to notify them of contract updates, termed providers, and new providers.
• Create new provider setups in the PM.
• Comp…