Senior Vice President, Managed Services; Remote

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, Dev Ops, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, Git Hub AI Partner of the Year, a member of the Git Hub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting‑edge, integrated solutions that deliver business value.

Atmosera is a private equity‑backed Microsoft partner focused on Azure, with roughly 200 people across the U.S. and LATAM. We are growing our direct go‑to‑market, investing in commercial leadership, and sharpening how we operate.

You own Atmosera's managed services business, built on recurring revenue and long‑term client relationships, and report directly to the CEO. This is a P&L role, not a service delivery role: you own monthly recurring revenue, net revenue retention, gross margin, and the client relationships that produce them, building on a strong operational foundation to lead the commercial direction of the business.

This role is fully remote within the U.S., with travel for client visits, leadership meetings, and other business needs.

Three functional leaders report to you. You will partner with them to grow the business and develop the team.

• Service Operations
  :
  The 24x7 delivery engine for managed Azure environments.

• Client Success
  :
  Account health, renewals, and expansion across the managed client base.

• Executive peers
  :
  The SVP, Professional Services Delivery, the SVP, Technology, and the Chief Revenue Officer.

• Security
  :
  The CISO sets security standards and audits against them. Your organization is accountable for meeting those standards.

• Product
  :
  Product, including AMP (the platform our managed services run on), sits in the Technology organization, and Managed Services is its primary internal client. You define service requirements, set roadmap priorities with Product, and approve new capabilities before they reach clients.

Commercial direction
:
Set the growth strategy for managed services and, with the CRO, protect margin and cost to serve as the business scales.

Client journey and experience
:
Own the managed client's experience from onboarding through renewal and expansion, including a clean handoff from Professional Services projects.

Retention and expansion
:
Own key client relationships and difficult service conversations, and build Client Success into a source of expansion revenue as well as retention.

Operational and security standards
:
Ensure reliable delivery that meets the CISO's standards.

AI‑enabled operations
:
Use automation, AI, and the AMP roadmap to improve margin, service quality, and the client experience.

People leadership
:
Lead, develop, and retain a leadership team across the U.S. and LATAM.

This role calls for sound judgment where there is no playbook. Examples of decisions you will own:

• Client recovery
  : A key client has had a difficult quarter. You weigh credits, a contract change, or holding the line against renewal, margin, and precedent.

• Deal margin
  : A deal is taking shape on terms that miss target margin. You work with the CRO on a structure that wins the deal and protects the business.

• Out‑of‑scope requests
  : A client asks for meaningful out‑of‑scope work. Sometimes the right answer is yes, at no charge; knowing when is part of the job.

• Client audits
  :
  An enterprise client's auditors are reviewing our controls. You represent the company in the room.

• Delivery model
  :
  We deliver…