Lead Response Manager

Remote | Full-Time | EB5 Lending Alliance (Miami, FL)

If you’re a high-energy leader who thrives on speed, accountability, and results—this is your role. EB5 Lending Alliance is building a dedicated lead response team, and we’re looking for a Lead Response Manager to take charge. You’ll lead a small but powerful team (2–3 people) ensuring that every inbound client inquiry is answered within 5 minutes and immediately connected to our sales representatives.

What You’ll Do:

• Lead, coach, and manage a 2–3 person lead response team.
• Ensure every inquiry gets a rapid response via email, messenger, or phone.
• Coordinate shifts across multiple time zones for 24/7 coverage.
• Use Salesforce to track, assign, and manage leads.
• Monitor performance metrics and drive continuous improvement.

What We’re Looking For:

• 3–5+ years in call center, sales support, or lead management.
• Strong understanding of
  lead flow, reporting, and pipeline management
  .
• Experience managing people and holding teams accountable.
• Strong Salesforce skills and flow organization.
• Immigration/EB-5 knowledge is helpful but not required.
• A Type-A personality—driven, decisive, and thrives under pressure.
• A
  call center mindset
  : no lead goes unanswered; strong sense of urgency and follow-up.
• Competitive salary (based on experience).
• Performance-based bonuses.
• Remote work with flexible scheduling.
• Growth opportunities as the department expands.

About Us
EB5 Lending Alliance helps global investors achieve U.S. residency through the EB-5 Visa Program. With over 14 years of experience in EB-5 financing, lending, and securities, we provide trusted, visa‑compliant investment opportunities with a focus on transparency and global collaboration.

Job Types: Full-time, Contract, Commission