Remote Call Center Operations Manager; Veteran Focus

Xterra Health in the United States is seeking a Call Center Manager to own end-to-end contact center operations, staffing, queues, and service levels. You will lead the Call Center Team Leads and be accountable for performance, quality, and privacy practices protecting veteran information.

This hands-on, data-driven role requires coaching the team, building dashboards, and partnering with HR on recruitment while maintaining compassion for veterans at the center of every interaction.

The following opening is for a Remote Call Center Operations Manager (Veteran Focus) with Xterra Health.

This role offers the option to work remotely.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Remote Call Center Operations Manager (Veteran Focus) role in the description above.