Operations Manager - Hygiene & Sanitation Services

Our client, a leading provider of integrated facility services, is seeking an experienced and dynamic Operations Manager for its Hygiene & Sanitation Services division. This is a fully remote position, allowing you to leverage your expertise from anywhere. The ideal candidate will be responsible for overseeing the strategic planning, operational execution, and financial performance of sanitation contracts across various client sites.

You will lead a distributed team of operational staff and supervisors, ensuring the delivery of high-quality, compliant, and cost-effective cleaning and hygiene solutions. This role demands a strong understanding of operational management, client relationship management, and the ability to drive continuous improvement. We are looking for a results-oriented leader with a passion for excellence in service delivery and a proven ability to manage complex operations remotely.

This is a unique opportunity to influence and grow a critical service line for our client.

• Oversee the day-to-day operations of hygiene and sanitation services, ensuring service level agreements (SLAs) are met and exceeded.
• Develop and implement strategic operational plans to enhance service delivery and client satisfaction.
• Manage and motivate a remote team of site managers, supervisors, and operational staff, fostering a high-performance culture.
• Ensure compliance with all health, safety, environmental, and labor regulations.
• Manage budgets, control costs, and identify opportunities for revenue enhancement and efficiency gains.
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Implement and monitor key performance indicators (KPIs) to track operational performance.
• Drive continuous improvement initiatives, introducing innovative solutions and best practices in sanitation management.
• Oversee the procurement and management of supplies and equipment to ensure operational efficiency.
• Conduct regular performance reviews and provide coaching and development to team members.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of experience in operations management, preferably within the cleaning, sanitation, or facilities management industry.
• Proven experience in managing remote teams and distributed operations.
• Strong understanding of hygiene standards, sanitation practices, and relevant regulations.
• Excellent financial acumen and experience in budget management.
• Exceptional client relationship management and communication skills.
• Demonstrated ability to lead, motivate, and develop teams.
• Proficiency in operations management software and standard business tools.
• Strong analytical and problem-solving capabilities.
• Ability to think strategically and execute tactically in a remote environment.

This remote role offers a competitive salary, performance-based bonuses, a comprehensive benefits package, and the opportunity to lead a significant division within a respected organization.

You will have the autonomy to manage your operations effectively while contributing to the strategic growth of our client.

Enjoy the flexibility of remote work combined with the challenge of managing impactful sanitation services.