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Senior Program Manager, Service Desk Modernization; Remote

Remote / Online - Candidates ideally in
Rutland, Rutland County, Vermont, 05701, USA
Listing for: Northramp LLC
Remote/Work from Home position Listed on 2026-11-11
Job specializations:
  • Management
    Project & Program Management, IT Project Manager, Change Management
Salary/Wage Range or Industry Benchmark: 150000 - 190000 USD Yearly USD 150000.00 190000.00 YEAR

Job Description & How to Apply Below

Position: Senior Program Manager, Service Desk Modernization (Remote)

Northramp LLC is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. Hybrid work arrangement in the DC metro area with on-site presence as required, coordinating across ITSM, Knowledge Management, and Service Now teams.

The role demands deep federal experience, strong stakeholder management, and a track record of guiding complex service transformations and MSP transitions.

The Senior Program Manager, Service Desk Modernization (Remote) position in the Management & Operations field is open for applications.

This posting is for the Senior Program Manager, Service Desk Modernization (Remote) role at Northramp LLC, based in VT, United States.

We are looking to fill the Senior Program Manager, Service Desk Modernization (Remote) position at Northramp LLC in VT, United States.

The Senior Program Manager, Service Desk Modernization (Remote) role at Northramp LLC is now open for applications in VT, United States.

Position Requirements

10+ Years work experience
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