People Services and Right Manager

Salary:
Competitive Plus Benefits

Location:

London Store Support Centre and Home, London, EC1M 6HA

Hours:

Full time
Contract type:
Permanent
Business area:
Argos
Closing date: 13 November 2026

Requisition :

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day.

From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

You’ll be responsible for the effective delivery of Argos People Services operations, ensuring colleagues and leaders receive accurate, timely and consistent support across core people processes. Alongside this broader service focus, you’ll lead Argos compliance with Right to Work legislation, ensuring processes are completed accurately and on time. You will lead a team to manage operational services and complex cases, guide colleagues on the execution of our procedures, and drive continuous improvement across both in-house and BPO (Business process outsourcer)
-delivered services. As the subject matter expert for People Services and RTW, you’ll be the primary contact point with the Home Office, keeping up to date with legislative changes and translating them into clear, effective Argos and BPO processes.

You’ll oversee service performance, customer experience, assurance and audit activity across the BPO and in-house People Services teams, using insight and service measures to identify risks, resolve recurring issues and improve colleague outcomes. You’ll develop and monitor control frameworks, supported by the People Admin, and work closely with the Head of People Transformation & People Services on service governance, operational priorities and the responsible use of colleague data.

You’ll attend Data Clinic and advocate good practice in the use and protection of colleague data.

• Lead, manage, motivate and develop the People Services and RTW team
• Lead the effective end-to-end delivery of People Services operations, ensuring services are accessible, responsive, accurate and consistent for colleagues and leaders
• Own service performance across in-house and BPO delivery, setting clear standards and using service measures, colleague feedback and operational insight to improve outcomes
• Partner with People teams, leaders, Technology and service providers to simplify processes, resolve recurring service issues and deliver continuous improvement across the colleague lifecycle
• Ensure operational priorities, service risks, demand and capacity are understood and managed through effective governance, escalation and planning
• Attend periodic colleague data clinic, providing guidance and advice as the SME as well as completing relevant actions and follow up
• Work closely with the Privacy team to support the investigation of colleague data breaches
• Review and approve colleague data transfer requests
• Monitor the use and governance of colleague data
• Prepare…