Senior Manager, Americas & EMEA Learning Operations

OTCTH:
Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

United States of America

OTCTH:
Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

The Senior Manager, Americas & EMEA Learning Operations is responsible for leading the regional operational infrastructure that enables the successful delivery, governance, administration, measurement, and continuous improvement of enterprise learning programs across the Americas and EMEA. This role ensures a consistent, scalable, and high-quality learning experience while driving operational excellence, process standardization, compliance, reporting, and learning technology effectiveness. As a key member of the Learning Center of Excellence, the role partners closely with Regional Talent & Learning Advisors, Learning Program Managers, HR leaders, and business stakeholders to execute learning strategies and deliver impactful capability-building solutions.

The Senior Manager serves as the primary regional owner for learning operations, balancing operational rigor, stakeholder partnership, and continuous improvement to ensure learning investments drive measurable business outcomes. A core mandate is to optimize learning operations through two complementary channels: applying Lean, Kaizen, and related continuous-improvement methods to simplify and standardize processes; and leveraging AI - particularly agentic AI to automate routine learning administration and operational work.

The goal is to reduce low-value manual effort, strengthen controls and service quality, and enable the learning operations team to build deeper consultative expertise and deliver greater strategic learning impact.

• Lead learning operations across the Americas and EMEA, ensuring consistent execution of enterprise learning programs.
• Establish and maintain regional governance, service levels, and operational standards aligned with global learning operations practices.
• Drive operational excellence and continuous improvement initiatives that improve efficiency, quality, scalability, and learner experience.
• Lead process optimization using Lean, Kaizen workshops, process mapping, root-cause analysis, and standard work to eliminate waste, simplify workflows, improve controls, and continuously enhance service quality.
• Serve as the escalation point for operational issues, risks, and delivery challenges.

• Oversee the end-to-end operational deployment and administration of leadership, functional, technical, compliance, and professional development programs.
• Partner with Learning Program Managers to ensure successful program launches, execution, learner communications, completion tracking, and reporting.
• Monitor delivery performance and ensure programs are executed in accordance with timelines, quality standards, and stakeholder expectations.
• Ensure effective coordination across multiple countries, operating units, and business functions.

• Lead regional adoption and optimization of learning technologies
• Partner with HR Technology, Digital Technology, and vendors to resolve issues, improve user experience, and support system enhancements.
• Ensure data accuracy, governance, testing, and compliance requirements are maintained.
• Champion digital learning innovation and process automation opportunities.
• Identify, prioritize, and implement AI-enabled automation opportunities—with a focus on agentic AI—to streamline routine learning administration and operations while maintaining appropriate data privacy, security, compliance, human oversight, and change-management controls.

• Develop…