Service Manager m​/f​/d

Position: Service Manager m/f/d)
Güntner GmbH & Co. KG, headquartered in Fürstenfeldbruck near Munich, Germany, is a leading global manufacturer of components for refrigeration and air conditioning technology. With around 7,000 employees worldwide and production facilities in Hungary, Romania, Indonesia, Mexico and Brazil, the company is present in all markets for its partners. Decades of industry experience and the consistent integration of the latest technologies and research results ensure Güntner's high quality standard.

The international application areas include Energy & Process Cooling projects, industrial and commercial applications in the food production and storage sector as well as air conditioning applications for buildings and specific applications such as server room cooling. Join us on our growth path and apply for the position of:

Location:

United Kingdom (Hybrid / Home-Based). Frequent travel throughout the UK is required, with a significant proportion of customer activity concentrated in Southern England.

Build, lead and grow our service organisation in the United Kingdom.

This is a unique opportunity to establish and develop Güntner's UK service organisation from the ground up. Working closely with local and global stakeholders, you will shape the strategy, structure and growth of our aftermarket business while delivering exceptional support to customers across the United Kingdom.

Your tasks:

As Service Manager UK, you will establish, manage and expand our service business across the United Kingdom. You will combine technical service leadership, operational responsibility and customer relationship development. As the primary contact for service matters, you will align local operations with global processes and strategic goals across all Güntner Group brands, including Güntner, JAEGGI and Basetec.

Build and develop the UK service organisation, including processes, structures and the implementation of global service standards

Lead the launch and growth of the UK service organisation, initially comprising two field service technicians and supporting administration, with responsibility for future expansion

Hire, onboard, coach and lead the initial UK service team of two technicians as well as service administration resources Plan and manage field service activities, including installation support, commissioning, troubleshooting and preventive maintenance

Ensure efficient scheduling, workload planning and allocation of technician resources according to customer needs, urgency and operational efficiency

Monitor service KPIs, backlog, quality, response times, customer satisfaction and uptime performance, and implement continuous improvements Act as the primary service contact for UK customers and partners, managing escalations and complex technical issues professionally

Conduct customer and site visits, provide technical recommendations and maintain clear, timely and customer-focused communication

Develop the service business by promoting maintenance contracts, retrofits, upgrades, extended warranties and other service solutions Identify opportunities to increase service revenue, improve customer retention and strengthen relationships with local service partners

Own and develop the service sales pipeline, contract renewals, quotation conversion performance and achievement of service revenue targets

Manage the UK service budget, support cost control and resource planning, and oversee local spare-parts requirements

Collaborate closely with Global Service, After Sales, Service Support and Sales UK, and provide regular reporting on performance, customer insights and improvement opportunities

Ensure compliance with UK safety regulations, industry standards and internal quality requirements for all field service activities

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