Care Tech Manager

The Care Tech Manager is responsible for managing a team of client dedicated technicians, to effectively deliver planned and reactive maintenance and remedial works across a designated number of client sites. The role ensures that all maintenance tasks are delivered safely and efficiently and in line with contractual service agreements, client expectations, Bellrock company standards, and legal compliance. You will lead and support a team of care technicians and supervisors.

Driving operational performance, continuous improvement and cost control, whilst minimising disruption to client business operations.

The Care Tech Manager is responsible for managing a team of client dedicated technicians, to effectively deliver planned and reactive maintenance and remedial works across a designated number of client sites. The role ensures that all maintenance tasks are delivered safely and efficiently and in line with contractual service agreements, client expectations, Bellrock company standards, and legal compliance. You will lead and support a team of care technicians and supervisors.

Driving operational performance, continuous improvement and cost control, whilst minimising disruption to client business operations.

• Manage the daily delivery of planned and reactive Care Tech activities across the designated region and account(s).
• Ensure maintenance tasks are completed within agreed SLAs and contractual requirements.
• Ensure effective scheduling and allocation of Care Tech activities.
• Monitor PPM compliance, reactive response times, first-time-fix rates and outstanding remedial works.
• Identify opportunities to improve maintenance processes, productivity, and identify additional Care Tech tasks.
• Develop and implement action plans to address Care Tech performance concerns and reoccurring maintenance issues.
• Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
• Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action/process improvements implemented.
• Provide coaching and support the development of supervisors, technicians and co-ordinators.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the senior managers.
• Ensure technician safe ways of working, processes, and polices are adhered to.
• Embrace learning and personal development opportunities.
• Promote the ‘Bellrock’ culture within the business.
• Knowledge of Health & Safety legislation and safe working practices.
• Proven experience in a maintenance delivery, engineering management or facilities management role.
• Experience managing multi-site maintenance operations, ideally within a retail or hospitality or similar customer facing environment.
• Experience managing technicians and supervisors in a remote working roles.
• Experience managing SLAs, KPIs and of cost and budget control.
• Experience using CAFM and work scheduling systems.
• Computer/PDA literate in Microsoft Excel and Word.
• Ideally a trade qualification demonstrating competence in electrical, mechanical, plumbing or building fabric.
• Full driving licence.

• Accountable, organised and results driven.
• Committed to health, safety, compliance and quality.
• Good communication to stakeholders at all levels.
• Excellent attention to detail and the ability to multi-task.
• A proactive and hands-on operational leader.
• Excellent interpersonal skills and the ability to work with a wide range of people.
• Organised with strong time management skills and the ability to prioritise competing demands effectively in a fast-paced, multi-site…