Service Manager m​/f​/d

United Kingdom (Hybrid / Home-Based). Frequent travel throughout the UK is required, with a significant proportion of customer activity concentrated in Southern England.

Build, lead and grow our service organisation in the United Kingdom.

This is a unique opportunity to establish and develop Güntner's UK service organisation from the ground up. Working closely with local and global stakeholders, you will shape the strategy, structure and growth of our aftermarket business while delivering exceptional support to customers across the United Kingdom.

As Service Manager UK, you will establish, manage and expand our service business across the United Kingdom. You will combine technical service leadership, operational responsibility and customer relationship development. As the primary contact for service matters, you will align local operations with global processes and strategic goals across all Güntner Group brands, including Güntner, JAEGGI and Basetec.

• Build and develop the UK service organisation, including processes, structures and the implementation of global service standards
• Lead the launch and growth of the UK service organisation, initially comprising two field service technicians and supporting administration, with responsibility for future expansion
• Hire, onboard, coach and lead the initial UK service team of two technicians as well as service administration resources
• Plan and manage field service activities, including installation support, commissioning, troubleshooting and preventive maintenance
• Ensure efficient scheduling, workload planning and allocation of technician resources according to customer needs, urgency and operational efficiency
• Monitor service KPIs, backlog, quality, response times, customer satisfaction and uptime performance, and implement continuous improvements
• Act as the primary service contact for UK customers and partners, managing escalations and complex technical issues professionally
• Conduct customer and site visits, provide technical recommendations and maintain clear, timely and customer-focused communication
• Develop the service business by promoting maintenance contracts, retrofits, upgrades, extended warranties and other service solutions
• Identify opportunities to increase service revenue, improve customer retention and strengthen relationships with local service partners
• Own and develop the service sales pipeline, contract renewals, quotation conversion performance and achievement of service revenue targets
• Manage the UK service budget, support cost control and resource planning, and oversee local spare-parts requirements
• Collaborate closely with Global Service, After Sales, Service Support and Sales UK, and provide regular reporting on performance, customer insights and improvement opportunities
• Ensure compliance with UK safety regulations, industry standards and internal quality requirements for all field service activities

With this knowledge you will strengthen our team.

• Bachelor’s degree in Engineering, Technical Services, Mechanical or Electrical Engineering, or equivalent practical experience
• Relevant professional experience in field service, technical operations or service management
• Strong technical background in mechanical, refrigeration or electrical engineering, combined with sound troubleshooting capabilities
• Proven experience leading technicians or field engineers, including team development and performance management
• Experience in customer-facing service roles; experience establishing or scaling service operations is a strong advantage
• Entrepreneurial mindset with the ability to build structures, make decisions independently and drive operational improvements
• Excellent leadership, communication, organisational and…