Director, Public Safety Operations

Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and services.

The Director, Public Safety Operations leads Draganfly’s Public Safety operations across the United States and Canada, reporting to the Director, UAS Programs. You’ll oversee the US and Canada Program Directors, who manage customer execution within their respective countries, including training, program development, deployment, and sustainment for Drone as a First Responder (DFR) and tactical UAS systems.

You’ll set operational priorities, allocate resources, and hold country teams accountable for delivery and customer outcomes. Working directly with the Public Safety Director of Sales, you’ll align customer commitments with operational capacity and ensure an efficient transition from sales through program delivery and ongoing support.

This is a full-time, remote position requiring frequent domestic and international travel (30–50%) across North America to customer sites, partner engagements, and industry events.

• Lead and develop US and Canada Program Directors, setting shared priorities and standards that support local customer and regulatory needs.
• Plan staffing, budgets, and resources to meet customer commitments and program growth; oversee delivery, training quality, readiness, and budget performance.
• Develop North American operating plans with Sales and the Public Safety Board of Advisors; review pipeline, capacity, risks, and expansion opportunities.

• Oversee DFR and tactical UAS programs from onboarding and training through deployment, sustainment, and expansion.
• Improve delivery standards, SOPs, training curricula, and support processes to strengthen customer adoption and operational readiness.
• Coordinate personnel, equipment, and support resources; resolve competing priorities and senior-level customer escalations.
• Work with country teams and Flight Operations to maintain documentation and meet safety, regulatory, and customer requirements.
• Partner with Sales on proposals, scope, schedules, and handoffs, ensuring customer commitments are operationally achievable.
• Represent Draganfly with strategic customers and partners, providing expertise in DFR, remote operations, and tactical deployments.
• Turn field insights and customer feedback into delivery and training improvements; route capability gaps and mission needs to Product and follow through on customer communications.
• Identify partner and support needs with Sales and Product, and guide new programs, service offerings, and geographic expansion.

• You’re adaptable and comfortable wearing many hats in a fast-paced, changing environment.
• You’re dependable, with a strong work ethic and the ability to coordinate multiple projects and meet goals within tight timelines.
• You’re detail-oriented, think critically about challenges, and design efficient, effective solutions.
• You collaborate with peers and supervisors and plan, organize, schedule, and budget efficiently, focusing on key priorities.
• You communicate clearly and concisely, set direction, and develop country Program Directors while working effectively with executives, customers, and field teams.

• Transport Canada Remote Pilot Certificate or FAA Part 107 equivalent (required).
• 10+ years in UAS…