Operations Manager - Critical Infrastructure

National Power is seeking an experienced Operations Manager to lead our Critical Infrastructure operations team in Florida. The Operations Manager is responsible for leading and building a field execution team (project managers and DC installers), managing project delivery, ensuring work is executed safely, to customer specifications, and profitably. The role has full P&L responsibility and will report to the CI Manager (General Manager) for the region.

• Estimating & Quoting

• Partner with the CI Manager to develop scope and cost estimates for sales opportunities
• Maintain accurate quote log/bid tracker for all open opportunities
• Assemble complete handoff packages for awarded work, including scope documents, contracts, estimates, schedule of values, drawings, quotes, and key customer contacts.
• Ensure effective handover of awarded work from sales/estimating to project management to ensure safe, high quality and profitable execution.

• Project Execution

• Ensure projects are delivered safely, on time, to specification and within budget, while maintaining high field labor utilization.
• Lead and develop a team of project managers and installers that are capable of executing projects on time and on budget and delivering a great customer experience.
• Lead and manage day to day work execution including purchasing materials and subcontractor services, material logistics, warehouse operations, project schedules, manpower scheduling and planning, quality, safety, and progress billing.
• Drive continuous process improvement to increase productivity, reduce lead times, and deliver higher quality projects,
• Conduct weekly operations meetings with project managers to review and drive accountability for KPIs, job performance, job timelines, and resource scheduling/utilization
• Drive safety culture and ensure the team adopts and complies with National Power safety policies.
• Coordinate with finance to ensure cost controls are in place (e.g., POs), accurate job costing, timely billing, and to re-forecast cost to complete.
• Develop revenue and gross profit forecasts based on project budgets and schedules
• Assist with customer issue resolution and help de-escalate disputes in a manner that protects the relationship and the Company’s interests.
• Ensure a disciplined change management process in partnership with the CI Manager, sales team, and executive leadership.

• Professional Standards

• Present a professional image to customers, suppliers, and business partners and maintain the highest ethical standards of conduct.
• Work collaboratively across internal teams, communicate clearly, and help avoid unnecessary problems or disputes.
• Put internal and external customers first while maintaining accountability and sound commercial judgment.

• 5+ years of experience in operations and/or project management in mission critical power or similar field services industry.
• Demonstrated success leading project execution teams and implementing project execution process standards across a team.
• Demonstrated success managing customer relationships during the execution of projects.
• Experience reviewing specifications, writing scopes of work, and preparing cost estimates for technically complex projects.
• Working knowledge of AC/DC power systems, power infrastructure, generator systems, battery systems, rectifiers, inverters, or closely related equipment is strongly preferred.
• Ability to read and interpret engineered drawings, specifications, and project documents.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Strong organizational skills and the ability to manage multiple opportunities and priorities simultaneously.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, and Power Point
• Bachelor’s degree in business, engineering, construction management, or a related field is preferred.

• Ability to travel frequently throughout the state of Florida for job site visits, customer meetings, and internal coordination.
• Ability to safely access and navigate active job sites and customer facilities, which may require walking on even and uneven surfaces, climbing, standing for extended periods, using, and climbing ladders, and lifting materials or equipment weighing up to 50 lbs., as needed.
• Ability to work in office, home-office, and field environments.

This is a remote position and will require the employee to work from home.

This position offers an annual salary range of…