Multi Site Business Manager

Location: Greater London

# Multi Site Business Manager Puig UK Limited, Hounslow Apply on Puig UK Limited's site  Check my CV against this job Posted:
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Contract:

permanent

Listed on:
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The Role

Location:

Heathrow Airport You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector!

You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it – you dare to do it across the border!

Requirements

AccountabilitiesPEOPLE

ACCOUNTABILITIES
- People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.

- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)- Driving sales success through motivation of the team to hit daily and monthly KPI targets.

- People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.

- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.

- Leading and motivating a #1 team through daily briefs & performance 121 meetings.

- Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.

- Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.

- Manage a large team, ensuring effective coordination, communication, and productivity.

COMMERCIAL

ACCOUNTABILITIES
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.

- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.

- Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.

- Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.

- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.

- Devise and deliver a compelling eventing strategy for the counter.

- Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure…