Services Programme Manager

A reputable London Housing Provider is seeking an experienced Housing Services Programme Manager to join its Housing Service on a long term interim basis. Working closely with the Director of Housing, Assistant Directors and senior Housing management team
, you will play a key role in coordinating and delivering a portfolio of strategic programmes, service improvements and departmental priorities across Housing and Homelessness.

Location: London
Day Rate: £300–£350 per day Inside IR35
Working Pattern: 4 days per week in the office / 1 day working from home
Contract: Temporary Ongoing
Sector: Local Government / Housing

• Act as Programme Manager for the Director of Housing and Housing Department Management Team.
• Oversee and coordinate strategic programmes and departmental priorities across Housing and Homelessness.
• Support the Director of Housing and senior management team in developing and implementing departmental priorities.
• Develop and maintain robust programme plans, milestones, governance arrangements and delivery mechanisms.
• Provide high-quality information, analysis, insight and strategic support to senior Housing leaders.
• Prepare and oversee reports, briefings, presentations and correspondence for senior officers and stakeholders.
• Monitor programme performance, identifying areas of under-performance, risks, issues and potential delays.
• Manage programme risks
  , issues, dependencies and actions through appropriate governance arrangements.
• Develop and maintain strong working relationships across Housing, Economy and wider Council services.
• Work with corporate and departmental specialists on business planning, procurement, tenders, contracts and service improvement.
• Support budget oversight, resource planning and delivery monitoring across programmes.
• Attend and represent the Director of Housing and senior officers at meetings, working groups, panels and other forums where required.
• Liaise effectively with senior officers, Councillors, Cabinet Members, partners and external stakeholders.
• Support effective communication and coordination of major Housing-related issues and priorities.
• Challenge existing approaches to programme and change management and promote effective programme management practice.
• Provide leadership, coaching and support to officers involved in programme and project delivery.

• Regulatory inspection preparation and associated improvement activity.
• Housing Ombudsman Action Plan delivery.
• Tenant Satisfaction Measures (TSM) improvement and data collection.
• Housing and Homelessness Service structural change and transformation.
• Housing Taskforce delivery.
• Internal communications improvement across Housing.
• Homelessness Action Plans and associated delivery programmes.
• Wider Housing Service improvement, transformation and performance initiatives.
• Additional strategic projects and priorities as directed by the Director of Housing and senior management team.

• MSP Practitioner qualification or demonstrable equivalent programme management experience.
• A degree or equivalent professional qualification.
• Significant experience managing complex projects and programmes using recognised methodologies such as MSP and PRINCE2
  .
• A proven track record of delivering programmes of significant scale, scope and complexity.
• Experience developing and securing agreement for complex business cases and investment proposals.
• Experience delivering programmes that have generated significant operational, financial or service improvements.