Head of Retention & Customer Experience; Remote
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
DTC Pet Brand is seeking a Head of Retention & Customer Experience to own subscriptions, email and SMS, and the post-purchase journey across our brands. This is a remote, senior role with high visibility and direct access to the founder.
You will drive retention A-Z, lower churn, increase lifetime value, and build data-driven programs using Klaviyo and AI tooling. The role requires 5-6+ years in retention at DTC brands and hands-on leadership of a retention team and agencies.
This role, Head of Retention & Customer Experience (Remote) at Kitty Spout, could be your next move.
We are looking to fill the Head of Retention & Customer Experience (Remote) position at Kitty Spout in Newark, NJ, United States.
The Head of Retention & Customer Experience (Remote) role at Kitty Spout is now open for applications in Newark, NJ, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction