Tourism Operations Manager

Our client, a leading provider of high-adrenaline adventure experiences, is seeking a highly organized and enthusiastic Adventure Tourism Operations Manager to lead their operations in the Kimberley region. This role is primarily remote, allowing for flexible management of a dynamic team and diverse activities, including white-water rafting, hiking expeditions, and wildlife safaris. You will be responsible for ensuring the safety, quality, and seamless execution of all adventure tours, managing operational logistics, client relations, and team performance.

This is a thrilling opportunity for someone passionate about the outdoors and adventure to manage operations from anywhere in South Africa
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• Oversee the planning, scheduling, and execution of all adventure tourism activities and tours.
• Ensure strict adherence to all safety protocols, risk management procedures, and operational standards.
• Manage and lead a team of guides and support staff, providing training, motivation, and performance oversight.
• Coordinate logistics, including equipment maintenance, transportation, accommodation bookings, and permits.
• Develop and maintain strong relationships with local stakeholders, suppliers, and authorities.
• Manage operational budgets, controlling costs while ensuring high-quality service delivery.
• Handle customer inquiries, bookings, and feedback, ensuring exceptional client satisfaction.
• Source and maintain high-quality adventure equipment and ensure its safe storage and usage.
• Develop and implement emergency response plans.
• Stay updated on best practices in adventure tourism safety and operations.
• Effectively manage operations remotely, utilizing technology for communication and coordination with on-site teams and activities near Kimberley
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• Minimum of 5 years of experience in operations management within the adventure tourism or outdoor recreation industry.
• Proven experience in risk management and safety compliance for outdoor activities.
• Strong leadership, team management, and communication skills.
• Certification in First Aid and CPR is essential; advanced wilderness first responder certifications are a plus.
• Knowledge of various adventure sports and related safety equipment.
• Excellent organizational and logistical planning abilities.
• Experience with budgeting and financial management.
• Ability to work independently and manage a remote team effectively.
• Passion for adventure tourism and delivering exceptional experiences.
• Must be legally authorized to work in South Africa
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• Fully remote operational management role with flexibility.
• Competitive salary package with performance incentives.
• Opportunity to work in the stunning Northern Cape region and beyond.
• Subsidized adventure gear and access to company activities.
• Professional development opportunities in adventure tourism and safety management.
• Collaborative team environment focused on creating unforgettable experiences.
• Contribution towards home office setup and internet expenses.