Program Manager Remote

Position: Fixed Term Program Manager - 8 Months (Remote)
Position Type:
Full Time
Department:
Patient Programs

Work Location:

Canada
Work Arrangement:
Remote

Work Hours:

Standard Business Hours Monday to Friday 9:00 am - 5:00 pm (EST)

Travel Required:

Occasionally, to the Head Office and/or Leadership Summit
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in‑house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
We are 100% Canadian with locations across the country
State‑of‑the‑art facilities to provide high‑quality products and services
The opportunity to be a part of a winning, high‑performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work‑life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

The Opportunity:

Reporting to the Director of Patient Programs, the Program Manageris responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals whowould succeedin this role are positive, driven, and committed to building outstanding and innovative support programs.
A Day in the Life (What you will do here):
Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
Ensuring all program Client’s needs are being met
Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed,in order tobuild content for training and ensuring the team has all required context within their therapeutic landscape.
Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. Make recommendations for changes in operations andassistin the execution of these changes through arobust change management process
In collaboration with the analytics team,facilitate the design, production, and delivery of all program‑related reporting
Participate/lead in respective client meetings andday to dayclient communications.
Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program‑related services to ensureoptimalexecution and performance in all aspects of client communications and client relations.
Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
Oversees case managers to…