Project Manager, Security Operations

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

The Project Manager, Security Operations is a newly created role, and it is the first dedicated project management position within Ntiva’s Security Operations team. You will be the primary point of contact for the security tool portions of Ntiva client projects. You will drive the onboarding, offboarding, and migration of security platforms across our client base, working alongside a team of highly skilled Security Engineers and the Ntiva Project Managers who own each client project.

You will also help build the foundation for how Security Operations runs its own projects going forward.

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• Monday – Friday, 8am – 5pm CST

Because this role is new to Security Operations, your first priority will be to help stand up the practice. In partnership with Security Operations Leadership, you will:

• Learn the current state: Build a working understanding of active Security Operations projects as they are delivered today. This includes how Sec Ops tasks are assigned within client projects owned by other Ntiva teams, how work moves between teams, and where delays and handoff gaps tend to occur.
• Coordinate with project owners: Work with Ntiva Project Managers who own client projects to receive, schedule, and track Security Operations tickets, keeping Sec Ops tasks aligned with the overall project timeline.
• Define lifecycle requirements for each tool: Establish clear, documented requirements for successful onboarding, offboarding, and migration of every platform in the security stack. This covers prerequisites, client and vendor dependencies, technical readiness criteria, completion and acceptance criteria, and handoff requirements to ongoing support.
• Define team ownership boundaries: Not every security-related project is deployed by the Security Operations team, so you will set clear boundaries for which Ntiva team owns each project phase. That means defining where Security Operations leads, where it advises or validates, and where responsibility passes to or from Project Management, Engineering, and other delivery teams. These boundaries should be documented so every team works from the same understanding.
• Turn the definitions into a repeatable practice: Use these requirements and ownership boundaries to create the standard templates, checklists, and processes that every future Security Operations project will follow.
• Act as main point of contact for Ntiva clients, internal project teams, and security vendors for the security tool work streams in each…