Centre Manager | Non-profit, Online Safety and Gender Equity
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Management
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Social Work
Job Description & How to Apply Below
Location :
Holland Village, Singapore
Eligibility :
Open to Singapore Citizens and Permanent Residents only
The SHECARES Centre, an initiative by SG Her Empowerment Limited (SHE), is Singapore's only dedicated support centre providing care and support to survivors of online harms. We support children, young people and adults who have experienced online harms such as cyberbullying, impersonation, image-based sexual abuse, deepfakes and doxxing.
Our aim is to provide a safe and confidential space where survivors feel heard, supported and empowered throughout their recovery journey. Through our helpline, textline and face-to-face counselling services, we provide practical and emotional support, alongside access to pro bono legal assistance through our partnership with Pro Bono SG. Where needed, we also guide survivors through reporting processes with law enforcement and social media platforms.
Beyond supporting individuals, we work closely with community partners, conduct public education and deliver training to strengthen awareness and responses to online harms. Our work also contributes to SHE's wider research and advocacy efforts to create a safer and more supportive environment for everyone.
About the RoleWe are looking for a Centre Manager who is passionate about people, service excellence and making a meaningful difference in the community .
In this role, you will lead the overall management and development of SHECARES, ensuring that the centre runs effectively while delivering quality, compassionate and trauma-informed support to survivors.
You will work closely with a multidisciplinary team of counsellors, social workers, and case managers , providing leadership, guidance and support to help them deliver the best possible care. You will also play an important role in strengthening the centre's operations, improving service delivery and building strong relationships with external partners.
This is an opportunity for an experienced leader who enjoys balancing strategic thinking with hands-on management, and who is comfortable bringing people together to build and improve services in a growing and evolving environment.
Experience in providing clinical supervision to social workers or counsellors would be an added advantage.
What You Will Be DoingLeading the Centre & Strengthening Our Services
Oversee the day-to-day operations of SHECARES, ensuring that the centre runs smoothly and delivers effective support to survivors.
Work with the team to improve existing processes, workflows and ways of working so that services remain consistent and efficient.
Identify areas where we can improve our services and introduce practical solutions to address operational challenges.
Monitor service performance, including client engagement, service utilisation and key outcomes, to understand what is working well and where improvements are needed.
Ensure that the centre meets its reporting, documentation, audit and regulatory requirements.
Identify emerging needs within the community and explore opportunities to expand or improve our programmes and support services.
Represent SHECARES at relevant meetings, case discussions and external engagements.
Leading, Supporting & Developing the Team
Lead and guide a multidisciplinary team of counsellors, social workers, and case managers, creating an environment where everyone feels supported and can perform at their best.
Build a positive and collaborative team culture where people communicate openly, work well together and take ownership of their responsibilities.
Provide regular guidance, supervision and feedback to help team members develop their skills and grow professionally.
Support the team in handling complex, sensitive and high-risk cases, ensuring that the…
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