Eligibility Supervisor; Remote

Position: Eligibility Supervisor (Remote )
Eligibility Supervisor (Remote - Virginia)## General information

Date Thursday, November 12, 2026

City Richmond State VACountry

United States Working time

Full-time## Description & Requirements Maximus is looking for an
** Eligibility Supervisor
** to support our
** Cover Virginia
** program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators. This is a remote opporutnity open to Virginia residents that live within 50 miles of our Richmond  this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.

The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Fulfill other assigned duties by Management.

- Demonstrates experience supporting enrollment and eligibility processes.

- Strong written communication skills with the ability to prepare clear, accurate, and professional correspondence.

- Demonstrates ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals.

- This is a full-time position with 8-hour workdays, Monday–Friday. Training and work schedules will fall within the hours of 8:00 AM–5:00 PM ET.

Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must reside within 50 miles of our Richmond, VA office.

- Must be willing and able o work a schedule between 8:00am-5:00pm EST, Monday-Friday.

- Experience leading a team of employees.

- Experience eligibility and/or enrollment programs or processes required, experience with Medicaid eligibility and/or enrollment programs or processes preferred.

- Experience with conflict resolution preferred.

- Experience developing and improving business infrastructure, internal processes, workflows and operational procedures preferred.
** Home Office Requirements**- Internet speed of 20mbps or higher required (you can test this by going to ).

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining…