Clinical Support Manager; Remote

Sunrise,FL - USA

• Provide day-to-day leadership, coaching, and direction to Clinical Support team members.
• Establish clear expectations and monitor workload, productivity, quality, and service levels.
• Train and develop team members to ensure consistent execution of clinical support processes.
• Identify development opportunities and provide ongoing feedback and coaching.
• Promote a collaborative, accountable, and customer-focused team environment.
• Coordinate team coverage and workload allocation to ensure continuity of support across assigned facilities.

• Oversee the administrative processes supporting anesthesia providers and clinical operations across assigned facilities.
• Partner with Clinical Services leadership to address operational needs and resolve support-related issues.
• Support site implementations, de-implementations, service expansions, and other operational transitions.
• Coordinate and monitor completion of provider-related administrative activities and follow up on outstanding items.
• Serve as an escalation point for clinical support issues requiring additional review or cross-functional coordination.
• Assist leadership with workforce planning, provider engagement, and operational reporting.

• Oversee clinical support activities related to provider contractual changes, and separation processes.
• Ensure the team is triaging and processing all provider payroll questions accurately and timely.
• Monitor payroll questions and coordinate resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders.
• Support consistent use of Workday, Service Now and any additional applicable systems.
• Identify recurring issues and recommend process improvements.

• Support administration and tracking of 1099 and per diem provider arrangements.
• Monitor provider contract renewals, utilization, and required documentation.
• Coordinate with Contracting, Credentialing, Clinical Services, and other teams to ensure provider information and documentation remain current.
• Support processing and tracking of clinical-related invoices, check requests, and other administrative transactions as assigned.

• Monitor completion of provider compliance requirements and escalated outstanding or recurring issues.
• Partner with Compliance and Credentialing teams to maintain accurate provider documentation and support audit readiness.
• Monitor compliance trends and communicate potential risks or areas requiring corrective action to Clinical Services leadership.
• Ensure Clinical Support team processes are performed in accordance with organizational policies, procedures, and applicable regulatory requirements.

• Develop and maintain standardized workflows, procedures, job aids, and documentation for Clinical Support functions.
• Identify opportunities to simplify processes, reduce manual work, improve accuracy, and enhance provider and stakeholder experience.
• Partner with Clinical Services leadership to implement operational improvements and new processes.
• Monitor key operational metrics and trends and provide recommendations for improving clinical support.
• Support adoption and effective use of organizational systems and technology, including Workday, QGenda, iPro, Service Now, and other applicable platforms.

• Maintain effective working relationships with anesthesia providers, Clinical Services leadership, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders.
• Communicate operational issues, trends, risks, and status updates to appropriate leadership.
• Respond to provider and stakeholder inquiries in a timely and professional manner.
  
  Promote a high level of service and responsiveness across the Clinical Support function.

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.
• Prior experience leading, supervising, or providing work direction to administrative or operational support teams.
• Experience supporting payroll, workforce administration, provider contracting,…