Director, Customer Business Unit

Req

Remote Position:
Yes

Region:
Americas

Country: USA

The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services.

The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

• Contract and commercial management

• Account profitability and financial performance

• Overall Customer Satisfaction

• Developing and executing Account Plans for growth

• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)

• Identifying customer needs and expectations and opportunities for growth

• Supporting Sales and Business Development for new and competitive business quotes

• Coordination of new program introductions and product transfers between sites

• Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership.

• Working knowledge of EMS/JDM/ODM business engagement models.

• Experience in working with contemporary supply chain management principles, practices and buying behaviors.

• Demonstrated ability to achieve financial performance objectives in both revenue and profit.

• Comfort with key operational and financial metrics; with a track record of always knowing your numbers

• Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations

• Five years experience in Account Management, Bus. Dev related roles with a proven track record

• Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment

• Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions

• Strong analytical skills with the ability to challenge and make decisions based on limited data

• Ability to manage complexity across multiple organizations and product lines

• Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus

• Hardware Procurement, OEM experience is preferred

Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites.

The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates.

Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific.

Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of

objectives.

Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer…