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Remote Director, AI-Driven Customer Response Engineering

Remote / Online - Candidates ideally in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listing for: Trellix
Full Time, Remote/Work from Home position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 225000 - 275000 USD Yearly USD 225000.00 275000.00 YEAR

Job Description & How to Apply Below

Trellix is seeking a Director of Customer Response Engineering to lead global engineering response for strategic customers across Trellix products. This role focuses on incident leadership, AI-enabled triage, and cross-team collaboration with Support, Success, Product, and Engineering.

The role demands 10+ years in enterprise security, 5+ years in team leadership, and a strong ability to manage high-stakes escalations with executives. Remote/hybrid options in the U.S. are available.

As a Remote Director, AI-Driven Customer Response Engineering, you will play an important part at Trellix in Annapolis, MD, United States.

We invite applications for the Remote Director, AI-Driven Customer Response Engineering position located in Annapolis, MD, United States.

The following role is for a Remote Director, AI-Driven Customer Response Engineering with Trellix.

Our group is growing, and we are hiring a Remote Director, AI-Driven Customer Response Engineering in Annapolis, MD, United States.

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