Infrastructure Engineer - Workplace

Time Type:
Full time

Worker Type:
Employee

• Location:
  
  Ramsey, Minnesota;
  Fargo, North Dakota;
  Council Bluffs, Iowa;
  Madison, Wisconsin
• Work Arrangement:
  This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The salary range for this role is: $82,000 - $123,000

The purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyze and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualize ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experience through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and time frames.

• Tertiary Degree or equivalent combination of education and work experience.

• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

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