Designated Services Engineer - NCP; Remote

AI Hyperscalers build GPU platforms and sell them to their own customers. WEKA is the data layer under those platforms. As Senior Designated Services Engineer, you are the named engineer for an assigned AI Hyperscaler. You know the environment as your own. You work proactively, not from a ticket queue. You are the owner of the account relationship and the escalation path into WEKA.

This role blends the DSE and the TAM. About 80% of your time is hands-on engineering: architecture, deployment, performance, and issue resolution. About 20% is programmatic: the cadence, reviews, planning, and reporting that keep the customer’s needs covered over time. You own both.

Premium Services coverage is business hours in the customer’s geography, single or multi-geo.

• Know the environment. Hold a current picture of the customer's WEKA clusters, client fleet, networks, Kubernetes deployments, and tenant workloads. Track changes and configuration.
• Monitor proactively. Use WEKA Home, autosupport, observability, and remote monitoring to find risk before it reaches production. Act on it.
• Resolve technical problems. Own customer issues from open to root cause. Engage WEKA Engineering, GRE, and R&D when needed. Deliver clear, timely RCAs.
• Bridge to Engineering. Carry customer needs to Engineering and Product when features, reliability, or documentation fall short. Help prioritize bugs, serviceability, and supportability.
• Recommend architecture. Advise the customer on design, scale, and tenancy. Align the right senior WEKA resources, or execute the recommendation yourself.
• Own the client layer. Drive verification of GPU node clients, Blue Field-3 and SR-IOV networking, routed tenant networks, mount options, cgroups, and the WEKA Kubernetes operator and CSI driver. Validate configuration and scripts before deployment.
• Optimize for the workload. Work with the customer and possibly its end customers to tune performance for training, inference, and checkpointing. Set baselines. Run and interpret performance tests.
• Deliver continuity. Execute expansions and new deployments within the existing engagement. No separate implementation project spin-up. The next cluster starts with the engineer already in the environment.
• Direct the Administrator. Where a WEKA Data Platform Administrator is assigned, you are the technical owner. You set direction and take escalations.
• Build durable artifacts. Write runbooks, KB articles, postmortems, and automation. Leave the environment better documented every quarter.
• Work the account team. Support Sales Engineering, partners, and account teams with credible technical depth in front of senior customer stakeholders.

• Run the cadence. Lead regular operating reviews with the NCP. Bring health, risks, open cases, and decisions needed.
• Deliver executive reviews. Prepare and present technical business reviews with outcomes, trends, and recommendations for customer's leadership.
• Plan releases and upgrades. Assess the environment, analyze bug and field-alert risk, and build upgrade plans with the customer and WEKA teams.
• Track the program. Maintain a single view of open issues, feature requests, roadmap dependencies, and commitments. Keep owners and dates current.
• Report on account health. Deliver periodic and custom reports. Tell leadership what changed, what is at risk, and what happens next.
• Plan for growth. Work with the account team on capacity, expansion, and new tenant onboarding so the customer scales without surprises.
• Coordinate across WEKA. Align Sales, Professional Services, Technical Services, Product, and R&D around the NCP’s priorities.
• Educate. Tell customers about new features, field alerts, and best practices…