Digital Applications Manager - Hybrid​/Remote; LSNA-PA​/OH​/IN​/NC)

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

At Jacobs, we're not just building structures, we're helping our clients innovate and grow by designing, engineering, and executing the construction of their state-of-the-art facilities that are changing our world. We push the limits of what's possible to make the world smarter, more connected and more sustainable.

Jacobs is seeking a hands-on Digital Applications Manager to lead our Applications support team. This is a business-facing digital delivery role, not an IT position, which works closely with our design and construction staff, understand how they work day to day, and make sure the applications behind that work are reliable, well-supported, and continuously improving.

You will manage a team of application support specialists who provide functional support for the software our multidisciplinary design teams rely on, primarily Autodesk Revit, Autodesk Forma, and IMAGINiT Clarity, alongside the broader ecosystem of design and construction applications used across the business. Beyond day-to-day support, you will own the streamlining of digital delivery processes and the definition and documentation of standard workflows, helping the firm deliver projects more consistently and efficiently.

Bring your curiosity, talent for multi-tasking and extreme organizational skills and we'll help you grow, pursue and fulfill what drives you - so we can make big impacts on the world, together.

• Lead, mentor, and manage a team of application support specialists responsible for day-to-day support of design and construction applications used by project teams.
• Own functional support and administration for core design applications, primarily Autodesk Revit, Autodesk Forma, and IMAGINiT Clarity, as well as other applications used by architecture, engineering, and construction staff.
• Define, document, and continuously improve standard digital delivery workflows, procedures, and best practices across disciplines and offices.
• Identify opportunities to streamline how design applications are configured, deployed, and used, reducing friction and rework for project teams.
• Act as the primary escalation point for complex application issues, coordinating with software vendors, IT infrastructure teams, and discipline leads as needed.
• Develop and maintain application standards, templates, content libraries, and configuration guidelines that support consistent, high-quality delivery.
• Partner with discipline and technology leads to evaluate, pilot, and roll out new tools and workflow improvements that benefit design and construction delivery.
• Manage vendor relationships for supported applications, including license management, support agreements, and roadmap alignment.
• Develop training materials and support onboarding for staff on supported applications and standard workflows.
• Track team performance, support metrics, and workflow adoption, reporting on impact and identifying areas for further improvement.
• Build and manage the team's workload, priorities, and staffing to align with organizational and project demands.

• Bachelor's degree in Architecture, Engineering, Construction Management, Design Technology, or a related field, or equivalent years of experience in lieu of degree.
• 10+ years of demonstrated experience supporting design applications within a multidisciplinary architecture, engineering, or design firm.
• Strong working knowledge of…