Online Reputation Manager

Independence Home Loans is one of the fastest-growing mortgage companies in the country – built on speed, service, and a championship-level culture. Every client experience matters. Every review counts. We’re looking for a proactive, data-driven Online Reputation Manager to take charge of how the world sees Independence Home Loans.

You’ll be the voice behind the stars ? – managing how Independence Home Loans shows up across Google My Business
, Yelp
, BBB
, and Facebook
, while creating positive visibility through PR initiatives and a Customer Satisfaction Survey Program for every closed loan.

• Monitor and respond to reviews on Google My Business
  , Yelp
  , BBB
  , and Facebook
  .
• Create strategies to increase 5-star reviews and brand sentiment.
• Launch and manage a post-closing Customer Satisfaction Survey program.
• Analyze feedback to improve client experience and drive public reviews.
• Collaborate with Marketing, Compliance, and Operations to ensure consistent messaging and compliant responses.
• Deliver monthly reports on sentiment, review volume, and survey results.

• 3+ years in reputation management, customer experience, or PR (mortgage or financial services preferred).
• Strong understanding of Google My Business
  , Yelp
  , BBB
  , and Facebook review ecosystems.
• Excellent communication and writing skills – professional, empathetic, and on-brand.
• Familiarity with tools like Birdeye
  , Podium
  , Sprout
  , Survey Monkey
  , or Typeform
  .
• Data-driven mindset and sharp eye for trends, tone, and timeliness.
• Organized, proactive, and thrives in a high-energy, fast-growth environment.

• Be part of a brand that’s redefining the mortgage experience.
• Shape how thousands of clients perceive and talk about our company.
• Work alongside top performers in a culture built on winning, growth, and recognition.
• Competitive pay, benefits, and real career advancement opportunities.