Communications Specialist, MSP

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As the Communications Specialist, MSP, you will be responsible for shaping how we communicate our story to Managed Service Providers (MSPs)—crafting narratives that resonate with their challenges, highlighting Ninja One’s technical differentiation, and strengthening our brand presence in the endpoint management ecosystem. This role blends strategic storytelling with hands‑on execution across PR, customer advocacy, thought leadership, demand generation, and community.

Flexible remote working from home—eligible if you are located in the USA and in one of the following states: CA, CO, CT, FL, GA, IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, WA.

• Executing communications strategies that build awareness and trust with the global MSP community
• Partnering with PR agencies to secure earned media placements in MSP, IT channel, and tech industry outlets
• Drafting compelling press releases, media pitches, and thought leadership content
• Managing and expanding relationships with industry influencers and media
• Supporting a steady drumbeat of news, product updates, customer success stories, and executive commentary for the MSP audience
• Assisting company spokespeople with messaging, media prep, written communication, and more
• Collaborating with the larger Corporate Communications team on cross‑functional initiatives, including reporting
• Other duties as needed

• 2‑4 years of experience working in a fast‑paced, high‑growth B2B tech environment and/or a B2B tech Public Relations agency
• An understanding of and appreciation for the MSP community and its unique challenges
• Experience working with channel and MSP press
• Outstanding writer and speaker who can simplify complex technology into relatable, concise messaging
• Self‑motivated learner with a commitment to high standards and rapid skill development
• Proven ability to drive initiatives through cross‑functional teamwork
• Preferred BA/BS Degree in any field—diversity is valued

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The Ninja One automated endpoint management platform increases productivity, reduces security risk, and lowers costs for IT teams and managed service providers. Ninja One is obsessed with customer success and provides free and unlimited onboarding, training, and support. Ninja One is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

• Collaborative, kind, and curious community
• Flexibility: full‑time hybrid remote work
• Comprehensive benefits package, including medical, dental, vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunities for growth and advancement

This position is NOT eligible for Visa sponsorship.

Due to operational policies, Ninja One is unable to hire this role within the city limits of Chicago. Candidates must reside outside Chicago or be willing to self‑relocate.

Starting pay for the successful applicant depends on location, market demands, experience, and job‑related factors. For roles based in California, Colorado, New Jersey, or Washington, the base is $80,000 to $90,000 per year. For roles based in New York, the base salary range is $80,000 to $90,000 per year.

All qualified applicants will receive consideration for employment without regard to protected characteristics. We are committed to an inclusive and diverse work environment.