Social Media Community Manager

Join to apply for the Social Media Community Manager role at Carex Consulting Group
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W2 only, no C2C, must be authorized to work in the US (both now and in the future).

Social Media Community Manager (Contract) - Remote in Neenah, Wisconsin. Apply now for this opportunity at Carex!

Carex is partnering with a manufacturing industry partner to hire a Social Media Manager who will serve as both the external voice of the brand across social media and the internal advocate for consumers. This role plays a vital part in humanizing the brand by personally connecting with consumers and delivering actionable insights to cross‑functional teams. The Social Media Manager also helps identify emerging risks in social spaces and ensures a culturally relevant, brand‑aligned presence across multiple channels.

• Actively engage with consumers on owned social media platforms using integrated management tools.
• Reactively and proactively manage conversations in social media, serving as the brand’s voice with authenticity and agility.
• Collaborate with internal teams (brand, consumer services, legal, IT, etc.) and external agencies (media, PR, digital) to support integrated messaging and cohesive community engagement.
• Participate in real‑time social conversations and identify cultural trends to inform content and community strategies.
• Support development and refinement of FAQs, brand responses, and community engagement content.
• Share and document best practices in social copywriting across the broader community management team.
• Maintain an up‑to‑date understanding of social media platforms, engagement trends, and risk signals.
• Contribute to the execution of agile content plans and identify engagement opportunities through daily monitoring.
• Deliver consistent coverage during assigned weekday and occasional weekend shifts, in coordination with a larger CM team.

• Bachelor’s degree in Communications, Marketing, Journalism, PR, or related field—or equivalent work experience.
• 1–2 years of community management or social media engagement experience, preferably in a brand or agency setting.
• Sprinklr experience required.
• Proven copywriting and editing skills tailored for social media, including engagement and reputational risk scenarios.
• Bilingual proficiency in Spanish or French is a plus.
• Ability to maintain professionalism while collaborating cross‑functionally across multiple departments and time zones.
• Flexible schedule availability for assigned shifts and minimal rotating weekend coverage.
• Adequate internet connectivity to support remote work responsibilities.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.