Events & Partnerships Operations Specialist

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Events & Partnerships Operations Specialist

Events & Partnerships Operations Specialist
Remote - Colorado

The Events & Partnerships Operations Specialist at Gravity Haus plays a critical execution-focused role that ensures member benefits, partnerships, and events run smoothly across all properties.

This highly organized, detail-oriented operator manages the backend processes, logistics, communication, and fulfillment necessary to bring partnerships and events to life. While this role is not strategic in nature, it requires someone who can troubleshoot issues, identify better ways of doing things, and independently propose recommendations to improve efficiency and consistency.

Working closely with the Sr. Manager of Events & Partnerships, this position is the operational backbone of the member experience—maintaining systems, ensuring accurate benefit fulfillment, managing event communication, tracking performance, and supporting partner deliverables.

Location: This is a remote position based in Colorado, with occasional travel to Gravity Haus properties as needed for events and partnership support.

Key Responsibilities

• Upload, maintain, and update all member events across Gravity Haus properties.
• Troubleshoot event-related issues with general managers and property event leads.
• Ensure timely, accurate outgoing communications to event participants (confirmations, logistics, updates, follow-ups).
• Track signups and coordinate reporting across properties, hosts, and internal teams.
• Provide regular reporting on event participation and engagement trends.

• Assist with vendor coordination, logistics, and partner deliverables for signature events.
• Host informational meetings for attendees and manage all pre- and post-event communication.
• Collaborate on ideation and planning of signature Gravity Haus events, contributing creative concepts, experience elements, and logistical frameworks that align with brand and membership goals.
• Conduct cost and profitability analysis for overnight experiences and provide recommendations to the Sr. Manager.

• Manage backend data for member benefits, partner tokens, and redemption tracking.
• Ensure partner benefits, codes, and redemption links are accurate and functional in the member portal.
• Independently manage select partnerships, including communication, fulfillment of deliverables, and ongoing relationship maintenance.
• Maintain monthly updates to partner rosters and internal benefits listings.
• Coordinate with partners on deliverables and provide updates to leadership.
• Support seasonal activations with logistics, communication, and backend setup.
• Source and coordinate with new partner properties, vendors, and collaborators to support the expansion of Gravity Haus’ partnership ecosystem.
• Monitor GH inboxes and route partnership opportunities appropriately.

• Collaborate with property teams to ensure smooth execution of events and benefit delivery.
• Participate in occasional on-property hosting (approx. 1x per month).
• Support Sr. Manager with additional operational tasks and project-based needs.
• Join events 1x per month for on-site support or engagement.
• Assist with ad hoc assignments and improvements to systems and processes.

Other Requirements

• Hybrid work with periodic travel to Gravity Haus locations.
• Occasional nights and weekends as needed for event support.
• Ability to sit at a computer for prolonged periods and manage multiple technology platforms.

• 3+ years of experience in event operations, partnerships coordination, hospitality operations, program management, or a similar execution-focused role.
• Strong organizational, communication, and problem-solving skills.
• Comfort with backend systems, tracking tools, data entry, and reporting.
• Ability to manage multiple deadlines and operate independently with high accuracy.

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted…