Account Coordinator

Overview

Account Coordinator

Remote (US) | Partnerships

Ground Truth is a media company that turns real-world behavior into marketing that delivers real business results. Using observed real-world consumer behavior, like location and purchase data, it creates targeted advertising campaigns across all screens for advertisers. Ground Truth then measures how consumers respond to the campaigns – including if they physically show up to a location or website – to understand the real business results generated by a brand's advertising.

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At Ground Truth, we believe that innovative technology starts with the best talent and we have been ranked one of Ad Age’s Best Places to Work for three years in a row (2021, 2022 & 2023). Learn more about the perks of joining our team here.

A bit about you

We’re seeking a Account Coordinator with 1 year of account management experience in Ad Tech / Digital advertising to join our Partnerships team. The Account Coordinator is primarily responsible for providing technical solutions for streamlining operations, trafficking and managing mobile campaigns and establishing successful and long-lasting relationships with our customer base. A successful candidate will demonstrate meticulous attention to detail and have a winning attitude.

If you’re a digital advertising enthusiast with relevant technical account management experience, we invite you to talk to us about our Platform Operations Specialist team at Ground Truth.

• Execute with input from Customer Success Managers and Team Leads
• Partner with peers to manage clients  backend requirements, grow business & overcome daily hurdles
• Communicate with customers (infrequently)
• Support the team while delivering upon tasks set by manager and senior staff
• Provide campaign support
• Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flash talking and Double Click
• Monitor hybrid campaigns and ensure 100% delivery
• Facilitate custom ad hoc requests
• Traffic/create new campaigns in Ground Truth’s platform “Ads Manager”
• Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously.
• Be the first point of partner contact for any technical guidance, campaign setup and training requests
• Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met
• Track and resolve Zendesk Requests
• Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues
• Gather all feedback from the client and relay it back to the Product and Technology teams

This is our ideal wish list, but most people don’t check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you.

• Trafficking experience
• Bachelor s degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role
• A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc.
• Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
• Proficiency in Office Suite, Excel, PowerPoint or Keynote

At Ground Truth, we value GRIT and we seek candidates who share these principles. We believe that a strong foundation in these values drives success, fosters collaboration, and enables us to create lasting, impactful relationships both within our team and with our clients.

• Growth Mindset:
  We position ourselves toward growth – in the business world and within ourselves. We see problems as opportunities and approach all situations with an open mind.
• Respectful:
  We are respectful to each other, our customers, and our partners in everything we do.
• Intentional:
  We question assumptions, turn off auto-pilot, think through each task, act with purpose, and see objectives through to resolution.
• Trustworthy:
  We want to earn the reputation of being a trusted media platform and partner by driving…