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Job Description & How to Apply Below
- Develop and implement comprehensive ecommerce strategies and plans aligned with business objectives to drive online sales growth.
- Manage, maintain and update the ecommerce platform, ensuring a seamless anduser friendly online shopping experience for customers.
- Monitor analyze market trends, customer behavior, and competitor activities to identify opportunities for improvement and drive business growth.
- Utilize industry best practices, emerging technologies, and digital marketingtechniques to optimize the ecommerce website performance.
- Create and manage,marketing campaigns, including email marketing, social media advertising, SEO/SEM, and affiliate marketing, to drive traffic and increaseconversion.
- Analyze data, including web analytics and customer insights, to identify areas for improvement and implement strategies to enhance the customer experience and increase sales.
- Manage customer service inquiries promptly and effectively, ensuring high customer satisfaction and resolving issues promptly.
- Develop strong relationships with key partners and stakeholders, includingvendor, and service providers.
- Monitor and respond to customer feedback, review, and rating to maintain apositive brand image and improve customer satisfaction.
- Prepare regular reports on the performance of the ecommerce platform, including
key metrics, sales trends, customer behavior, and campaign effectiveness.
- Bachelor's degree in Marketing, Business Management, or a related field.
- Minimum 5 years of experience in ecommerce management, preferably in a retailor consumer goods industry.
- Comprehensive knowledge of digital marketing strategies and tactics, including
SEO, SEM, Social Media Advertising, email marketing, and affiliate marketing. - Proficiency in English both, written and spoken, and Mandarin.
- Proficiency in using ecommerce platforms.
- Strong analytical skill and experience with web analytics tools to track and analyze performance metrics.
- Good communication and presentation skills
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