Head of Community; San Francisco

UGLYCASH is looking for a Head of Community who will lead UGLYCASH's online and in-person communities and support functions.

UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with the traditional, dishonest fine print and cold financial institutions. We want to do things differently to change the lack of honesty and for candid transparency and brutal honesty, to change discrimination for global financial inclusion, and to change the cold and distant financial institutions that are top-shelf.

We aim for human connection with the people we serve. We built things differently to offer services that reflect who we are, and our name is a statement to differentiate ourselves. We build trust through authenticity, honesty, and human connection.

We believe access to stable currency is a human right, and we are driven by the mission to serve THE PEOPLE and close the inequality gap in financial services.

• Working full-time in San Francisco (relocation support provided)
• Manage and grow UGLYCASH's cross-platform online communities (e.g. X, Reddit, Whats App, Discord)
• Create, curate and produce community content (live streams, online resources, social posts)
• Scale community support and moderation infrastructure (CRM, support ticketing systems)
• Coordinate and run in-person community events and meetups
• Collect and synthesize community feedback to influence product development
• Serve as a public ambassador and figurehead for UGLYCASH

• Located in the United States and willing to move to San Francisco after hire (relocation support provided)
• 3+ years of relevant experience in technology and crypto
• Experience leading and growing a community
• Experience scaling and operationalizing customer success systems
• Operational experience in a crypto startup/project
• Experience managing and growing a team
• Very active on social media with an existing following
• Deep connectivity in / understanding of the crypto ecosystem
• Great communicator, comfortable talking in public and hosting live events
• Exceptional detail-oriented operational, project management and organizational skills
• A relentless, growth-oriented self-starter

• Compensation:
  We offer a competitive compensation plan that includes cash and the potential for a token grant
• Healthcare coverage:
  Comprehensive medical, dental, and vision insurance plans
• Nomadic/remote work opportunities:
  Flexible remote work for 2 months a year
• Paid time off: 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
• Parental & Bereavement Leave:
  Paid parental leave for new parents, including maternity, paternity, and adoption leave

• Mid-Senior level

• Full-time

• Marketing

• IT Services and IT Consulting