Customer Marketing Manager - Remote

At Pay Near Me , we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as Pay Pal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust Pay Near Me  to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

We're seeking a Customer Marketing Manager to drive engagement, retention, and growth within our existing client base. You'll develop and execute marketing strategies that deepen client relationships, accelerate product adoption, showcase value, and identify expansion opportunities. This role sits at the intersection of product marketing, product operations, customer success, and sales, requiring both strategic thinking and hands‑on execution.

• Design and execute targeted marketing programs that drive client engagement, product adoption, and retention
• Develop segmented communication strategies based on client lifecycle stage, vertical, and product usage
• Create compelling content (case studies, success stories, webinars, newsletters) that demonstrates value and best practices
• Drive attendance and engagement for training and educational programs

• Partner with sales and customer success teams to identify upsell and cross‑sell opportunities
• Build and manage nurture campaigns that move clients toward expansion conversations
• Develop reference programs and advocacy initiatives that turn satisfied clients into promoters

• Define success metrics for client marketing programs and track performance against goals
• Identify friction points in the customer journey and improve touch points
• Analyze client engagement data to identify trends, opportunities, and areas for improvement
• Conduct regular program reviews and iterate based on performance insights

• Partner closely with Product Marketing to translate product positioning, messaging, and launches into client‑facing communications and adoption campaigns
• Collaborate with Product Operations to understand product launch metrics, product usage patterns, and operational insights that inform marketing strategy and segmentation
• Partner with internal teams to develop customer education content (guides, training paths, release explainers)
• Train internal teams on how and when to use programs
• Work with customer success, sales, and product teams to align on client priorities and initiatives
• Support Product Marketing initiatives by providing client feedback and market intelligence from the field

• 4-6 years of B2B marketing experience, with at least 2 years focused on client/customer marketing
• Proven track record developing and executing multi‑channel marketing programs that drive measurable business outcomes
• Strong analytical skills with experience using data to inform strategy and measure impact
• Excellent written and verbal communication skills, with ability to craft compelling narratives
• Experience with marketing automation platforms (e.g., Marketo, Hub Spot, Pardot) and CRM systems (Salesforce)
• Self‑starter who can manage multiple projects simultaneously and drive initiatives to completion
• Ability to work effectively across product, marketing, and operations teams to drive…