Community Manager Co-op, Social Media & Online Engagement

Seniority Level

Internship

Internship

Other

Shark Ninja is a global product design and technology company with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world.

February 2026 – July 2026

This is a full‑time, 40‑hour‑per‑week position with a minimum of 3 days per week onsite in Needham, MA and the remaining days worked remotely. There is no relocation or housing assistance for this position.

Ranges from $26/hr – $35/hr, set according to a standardized scale aligned with your educational level at the time of hire.

Built for early‑career talent. Geared toward impact. Driven by speed. Whether you’re in a co‑op or internship, the program provides valuable exposure, fast‑paced professional environment, meaningful projects, professional development, community events, and connections. Your time will culminate in an opportunity to showcase your contributions to leaders.

As a Community Manager, Social Media & Online Engagement Co‑op, you will be the primary liaison between the brand and its community of customers, followers, and enthusiasts. You will nurture relationships, facilitate discussions, and foster a positive environment within online communities.

• Implement a community engagement strategy to grow and nurture online communities across various platforms, including social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing the brand voice and values.
• Build and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
• Collaborate with cross‑functional teams (marketing, customer support, product development) to gather insights and feedback from the community and advocate for their needs.
• Identify and leverage opportunities for user‑generated content, testimonials, and case studies to showcase the value and impact of the products.
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.

• Education:
  
  Current student in the third year or beyond of a bachelor's program, a current master’s program student, or a recent graduate within the past year.
• Must be able to work a full‑time, 40‑hour‑per‑week schedule with a minimum of 3 days per week onsite in Needham, MA.
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
• Proficiency in social media management and analytics tools.
• Creative thinking and problem‑solving abilities, with a proactive and results‑driven mindset.
• Passion for the brand and industry, with a genuine interest in building relationships and fostering community engagement.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.

The hourly pay range is $26/hr – $35/hr factors affecting starting pay include geography, skills, education, experience and other qualifications.

Benefits include medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.

At Shark Ninja, we push past the bar every day. Do you thrive on breaking out of your swim lane? If so, you’ll be right at home.

Competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, product discounts, and learning programs that foster personal and professional growth. You’re part…