Assistant Community Manager; PPD

Overview

Responsible for supporting and managing the Brand’s social platform activity on all owned channels and content strategies, analyzing and reporting performance, and maximizing engagement on all platforms, new and existing.

• Social Media Strategy & Planning
• Contribute to organic social media strategy across key platforms (Instagram, Tik Tok, You Tube), including narrative, content sourcing (UGC), and copywriting.
• Manage social media content calendars, ensuring seamless cross-functional team alignment.
• Keep brand social media guidelines up to date.
• Monitor and adapt to platform algorithm changes, feature updates, and best practices.
• Identify and test emerging platform opportunities.
• Content & Community Management
• Integrate influencer content into the social media strategy.
• Proactively engage with brand-relevant cultural moments and topics daily.
• Analytics & Optimization
• Analyze organic content performance to extract data‑driven insights, optimizing paid media strategies and ROI using Rival IQ and Dash Social.
• Cross‑functional Collaboration
• Collaborate with country teams for global relevance and local resonance.
• Partner with top markets to highlight online retailer opportunities on global channels.
• Tool & Operations Management
• Utilize Sprinklr for managing conversation routing rules and customer care across markets.

• 1-3 years of related business experience
• Experience in Social, Content, Communications, or Marketing (includes digital experience) and copy or any blog writing experience
• Deep knowledge of consumer appeal across various targets
• Social media insights expertise
• Global initiatives and content needs understanding
• Consumer point of view & feedback sensitivity
• Mac proficiency
• Passion for haircare, social, and creation
• Collaborative leadership skills
• Project management skills
• Quantitative data analysis skills
• Prioritization & organization skills
• Strong interpersonal skills (written and oral)
• Demonstrated L’Oréal competencies:
  Leadership, Entrepreneurial Management, Achiever, and Innovator
• Strong appreciation for our business / sensitivity to métier
• Must be professional and energetic with a positive attitude
• Platform proficiency:
  Rival IQ, Sprinklr, Dash Social, Talkwalker, and Canva

• Intense passion and curiosity around makeup and beauty (whatever that means to you)
• Consumer habits, language, & engagement methodologies
• Content production
• Social platforms (Instagram, Tik Tok) and best practices; ability to interpret social media insights

• Medical, Dental, Vision, 401K, Pension Plan
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to e‑learning, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Salary Range: $81,300 – $113,800 (the actual compensation will depend on a variety of job‑related factors which may include geographic location, work experience, education, and skill level)

At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruiting, hiring, training, or promotion on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, or any other legally protected status.

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L’Oréal