Senior Customer Marketing Manager – Pinpoint | Remote

Senior Customer Marketing Manager – Pinpoint | London (Remote, UK-based)

Pinpoint is seeking a Senior Customer Marketing Manager to design and execute customer marketing programmes that drive adoption, expansion, and advocacy. This full‑time remote role offers competitive pay, equity, and unlimited holidays, with occasional in‑person sessions in London.

• Job Title: Senior Customer Marketing Manager
• Employer: Pinpoint
• Location: London, UK (Remote‑first with occasional in‑person sessions)
• Pay: £60,000–£80,000 per year
• Job Type: Full‑Time
• Contract Type: Permanent
• Closing Date: Not specified (apply promptly)

Pinpoint is a high‑growth HR tech company helping in‑house recruitment teams attract, hire, and onboard the right talent. With a mature product, strong product‑market fit, and rapid growth, Pinpoint is committed to building scalable customer‑facing programmes that enhance adoption and retention.

The Senior Customer Marketing Manager will own the execution of onboarding, adoption, expansion, and advocacy initiatives. This hands‑on role requires building and running campaigns, content, and programmes that reduce reliance on 1:1 Customer Success effort, improve consistency, and support Net Revenue Retention goals.

• Design and execute customer marketing programmes to accelerate time‑to‑value and drive adoption
• Create customer‑facing content (onboarding guides, nurture emails, training scripts, enablement templates)
• Translate Customer Success and Product insights into scalable education materials
• Manage lifecycle nurture programmes for new and existing users
• Support feature launches, product webinars, and customer‑led campaigns
• Run advocacy programmes and source customer stories for case studies
• Define and track success metrics with Marketing Ops and Customer Success
• Collaborate cross‑functionally across CS, Product, Rev Ops, Growth, Content, and Events

• Experience building or running customer marketing/lifecycle programmes in high‑growth B2B SaaS
• Ability to turn CS and Product insights into scalable programmes
• Excellent writing and confident customer‑facing communication skills
• Strong executor with good judgment, comfortable with ambiguity
• Hands‑on approach to content and programme ownership
• Commercial awareness of how Customer Success drives retention and expansion
• Data‑informed decision‑making, even with imperfect data