Digital Marketing Account Manager

We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm! The Account Manager is responsible for helping to develop and manage client relationships by maintaining client expectations and ensuring the timely and successful delivery of projects according to clients needs and objectives.

MAJOR RESPONSIBILITIES

• Communicate regularly with clients, as the day-to-day point of contact for all client account management matters for assigned accounts
• Build and maintain strong, long lasting client relationships through proactive communication and trusted partnership
• Monitor and communicate daily, monthly, and quarterly changes in project scope throughout the lifecycle of client work, ensuring alignment across internal teams and stakeholders
• Track, forecast, and prepare regular reports on account status, project performance, key deliverables, budgets, and account metrics, communicating updates to both internal and external stakeholders
• Work closely with Project Managers and cross-functional internal teams to ensure timely and successful delivery of marketing solutions according to client needs and objectives
• Lead small to mid-level digital projects such as emails, digital ads, social media campaigns, and simple websites
• Assist senior account team on mid-level to large scale projects, including integrated digital campaigns, websites, digital advertising, and print materials
• Support campaign-related communications, including responding to customer, consumer, or stakeholder inquiries in a timely and professional manner.
• Collaborate with internal teams to ensure key campaign processes, such as fulfillment, verification, and post-campaign follow-up, are executed smoothly, on schedule, and within budget
• Assist in coordinating cross-functional workflows by setting up and monitoring tasks for creative, development, and analytics teams in support of integrated marketing initiatives
• Help create and deliver marketing strategy documentation and support the development of proposals and RFP responses for existing and prospective clients

EDUCATION & TRAINING

• Post Secondary Degree or Certificate in Digital Marketing, Business Administration, Marketing Management, Communications or related field

EXPERIENCE, SKILLS & COMPETENCIES

• Proven work experience in, Digital Marketing and/or Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Must have at least 2-3 years of experience in a Customer Service position
• Must have at least 2-3 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning.
• Pharma/Healthcare experience is an asset.
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
• Must have at least 2 years of experience working in an Agency setting
• Prior experience delivering client-focused solutions to customer needs
• Must have strong time management, organizational and analytical skills
• Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
• Must have strong communication skills (written and verbal)
• Ability to work in a multi-functional team environment with rapidly changing priorities
• Familiarity with project management tools such as Clickup, Harvest and Slack
• Proven focus on attention to detail
• Develop an understanding of industry-specific client requirements, including compliance, regulatory standards, and internal approval processes that may apply to certain accounts or campaign types
• Manage content submission and review workflows, coordinating materials through client review systems and any external regulatory or governing bodies when required
• Demonstrate openness to learning and working with emerging technologies, including AI tools and AI agents, to support workflow efficiency, campaign execution, and client service; prior experience with AI is considered an asset
• Demonstrate flexibility in supporting a variety of client accounts, including promotional, engagement-based, and regulated marketing programs, as needed

BENEFITS

• Hybrid Work Model:
  Primarily remote with in-office days once a week.
• Fun Office Environment:
  Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
• Comprehensive Health & Wellness Plan:
  Includes a Health Spend Account, Employee Assistance Program, and Travel Insurance.
• Flexible Health Day Policy:
  Prioritizing your physical and mental health wellness
• Home Office Subsidy:
  Financial support to enhance your remote work setup.
• Flexible
  
  Hours:
  
  Designed to enhance work-life balance, acknowledging the importance of how personal…