Social Media Content Specialist REMOTE

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first‑class social media expertise, helping our clients to bring their brand stories to life. You can become a part of a fast‑paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one back in 2002!

Our mission is to remind the world that there are humans behind brands
. That does not only apply to our clients and social media communities but, first and foremost, to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us.

At ICUC we achieve things together, as a team.

Social Media Content Specialist

This remote position is open to residents of Canada. You must be available to work a mix of the following shifts (including weekends):

• Days: 8 AM–4 PM Central Time
• Evenings: 4 PM–12 AM Central Time
• Overnights: 12 AM–8 AM Central Time

• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands – understanding their strategy, tone, and audience.

• Demonstrated high‑level proficiency in English, with strong cultural awareness. Fluency in additional languages is an asset.
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
• You live in Canada and are legally allowed to work here.
• You’re open and available to work any shift, any day – including weekends.
• You have professional experience managing social platforms, specifically moderating and engaging.
• You know how to write for brands and can adapt your tone for different audiences.
• You know your way around and the ins and outs of all the major social platforms.
• You’re into the kind of content you’ll be moderating – whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
• You’re organized, reliable, and have excellent customer service instincts.
• You have fast, reliable, high‑speed internet (50 Mbps download / 10 Mbps upload) with no data restrictions.
• You also have an active Facebook account.

• 100 % remote from day one – and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Be a part of a culture that values real people.

The hourly pay range is $16.75 to $17.00 CAD or the minimum wage in your province of residence – whichever is higher. Salary within the range will be based on relevant experience, knowledge, and skills. Medical, dental, RRSP, paid time off, and other benefits are available to all permanent employees.

If you’re all about social media, community vibes, and crafting written content that connects, apply now! We do get a lot of applications, so only those moving forward will be contacted. We appreciate your understanding and wish you luck!

Location:

Alberta – Remote
Brand:
Icuc
Time Type:
Full time
Contract Type:
Permanent