Community Specialist - Sales

🌍 Fully Remote. Work from anywhere in Canada!!

At Synergy Advantage, we are seeking a Forum Sales & Community Engagement Specialist to represent two of our companies across relevant online forums and communities. This role is responsible for engaging potential clients in industry-related discussions, providing helpful and accurate information, and guiding interested prospects toward direct sales conversations via call, email, or other approved channels.

This is a sales-focused role that requires strong communication skills, professionalism, compliance awareness, and the ability to convert engagement into qualified leads and revenue

• Conduct research to identify relevant forums and online communities aligned with our target audiences
• Register accounts where required and engage with forum administrators to ensure compliance with forum rules and approval to participate.
• Coordinate approval to sell or promote services on forums when permitted, including paid validations or vendor verification processes.
• Actively monitor and participate in relevant forums, discussion boards, and online communities related to our industries
• Identify threads where potential clients are discussing needs, challenges, or solutions relevant to our offerings
• Provide value-driven, informative responses that build credibility and trust
• Introduce our companies organically when appropriate, without spamming or aggressive promotion

• Engage one-on-one with interested users via forum messaging, email, or other approved communication channels
• Qualify prospects and determine potential fit for our services
• Move interested leads toward next steps, including scheduling calls, email follow-ups, or handoff to appropriate sales representatives
• Track and follow up on conversations consistently to ensure no opportunities are missed
• Work closely with the sales team to ensure consistent messaging and proper lead handoff
• Maintain accurate tracking of outreach, conversations, leads, and outcomes
• Meet defined KPIs related to engagement, qualified leads, and conversions

• Follow all approved scripts, messaging guidelines, and compliance requirements
• Maintain consistent professionalism in all written and verbal communications
• Participate in QA reviews and coaching to ensure quality, accuracy, and brand alignment
• Escalate complex questions or sensitive topics appropriately
• Work collaboratively with the marketing team to secure forum specific promotions, sponsored placements, or advertising opportunities
• Coordinate with the marketing team for approved messaging, positioning, and forum strategies
• Assist in setting up dedicated forum threads or vendor sections (where applicable), including coordinating pitch decks, approved messaging, and forum ads (example sponsored threads or banner placements).
• Utilize marketing-provided content, talking points, and guidance where applicable
• Provide feedback to marketing on trends, common questions, and opportunities identified in forums.
• Strong written communication skills with a professional and approachable tone
• Ability to engage authentically in online communities
• Sales-oriented mindset with a focus on conversion and follow-through
• Strong organizational and tracking skills
• Comfort handling objections and guiding conversations toward next steps
• Ability to follow scripts, SOPs, and compliance requirements
• Prior experience in sales, account management, community engagement, or online outreach preferred.

• Salary: CAD 45,000based on experience + commission strucuture
• Supportive team culture and collaborative working environment
• Training, development, and career-advancement opportunities
• Remote/hybrid flexibility (depending on candidate location)