Communications Officer

Location: Flackwell Heath and Wooburn Green

Communications Officer Salary: £41,484  excellent benefits

Location:

Wooburn Green, High Wycombe OR Letchworth Garden City Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases).

Contract:

Permanent

Hours:

37 hours per week (Monday Friday) Are you looking to join a growing, values-led organisation with a clear social purpose? At Settle Paradigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build.

Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.

If youre a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents. About the Role Were looking for a talented and motivated Communications Officer to help shape how residents experience and engage with Settle Paradigm. As a key member of our Communications team, youll take ownership of high-profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them.

A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. Youll also support the development of our new resident-facing website, helping to improve digital journeys and make information easier to find and understand. This is a varied, fast-paced role where youll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents.

Key Responsibilities:

Lead high-quality resident communications that inform, support and engage Own key communication channels including the monthly resident newsletter and digital content Use insight and analytics to shape targeted communications and improve engagement Support risk and reputational communications on sensitive or complex issues Contribute to the resident website ensuring content is accessible and user-friendly Develop multi-channel communication plans for service improvements and organisational initiatives Translate complex information into clear, plain-English content Lead resident-facing communications including service updates, consultations and performance information Produce key publications including the Annual Report to Residents Act as a trusted communications advisor to colleagues across the organisation

What Were Looking For Youre a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. Youre organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do. Must haves:
At least three years experience in a communications or PR role Experience using digital platforms, including websites and intranets Experience delivering multi-channel communications and campaigns Proven ability to manage complex communications projects from planning to evaluation Experience using insight, analytics and engagement data to shape communications Experience supporting sensitive or high-profile communications Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom) Outstanding written, verbal and presentation skills Excellent organisational skills and attention to…