TikTok Shop Account Manager

ONYX is an agency built for Tik Tok, founded by former Tik Tok leaders and industry experts.

We operate at the centre of a major shift in the media landscape, where consumers are increasingly using social platforms to discover products and make purchasing decisions. Our focus is on helping brands unlock the full potential of social commerce, turning attention into measurable business outcomes.

We’re expanding our client team! We’re looking for an Account Manager/Strategist who will thrive in an early-stage business, is passionate about Tik Tok culture, audience and engagement, and is looking to develop their career working with our brands across fashion, beauty, and sports. A strong grasp of Tik Tok Shop operations, encompassing commercials, campaign mechanics, creator/affiliate ecosystems, fulfilment flows, reporting, optimisation levers and best practice are essential for this role.

Ideally you will have experience in an agency or at a brand running a Tik Tok Shop.

• Understand the clients’ social commerce goals and work with your Account Director and the client to develop strategies to deliver performance across Tik Tok Shop, Ads and content
• Manage onboarding and Tik Tok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution
• Plan and execute Tik Tok Shop campaigns and sales events, coordinating closely with content teams
• Analyse performance data , develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients, Onyx Account Director and wider team
• Build and manage long‑term affiliate partnerships that align with client growth goals
• Build strong day to day relationships with key client stakeholders, attending client status calls, meetings and planning sessions
• Work with our in‑house Studio team to plan and execute on Tik Tok Shop LIVEs, from product selection to host coordination and fulfillment readiness
• Support and train entry‑level team members to develop strong social commerce skills
• Drive client retention and growth through consistently strong results and account expansion

• Essential skills and experience for the role:
• Minimum 2+ years Experience in eCommerce marketplace operations (ideally Tik Tok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution is a must
• Experience owning and effectively developing client/stakeholder relationships gained in an agency or brand environment
• Strong statistical and analytical skills with advanced Google Sheets/Excel skills to interrogate data and make appropriate campaign management decisions based on analysis
• Fluent in English with excellent written and verbal presentation skills, including ability to build effective PPT or Google Slides presentations
• Strong educational background to degree level or equivalent
• Ability to think and work independently, multi‑task and meet deadlines
• A focus on process design and improvement and attention to detail
• Adaptability and resilience

• Additional European language from Spanish, Italian, German, French
• STEM subjects at A‑Level or equivalent preferred
• Experience leading client stakeholder meetings

Experience managing or mentoring entry‑level/junior team members

Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like‑minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.

• Pension contributions
• Profit‑share bonus
• Health Cash Plan
• Hybrid working environment with office time in London
• Flexible working around core hours with a focus on outcomes
• 2 weeks ‘work from anywhere’ allowance
• Health and Wellness benefits
• Home office/mobile/broadband allowance
• A high level of responsibility, autonomy and opportunity for growth

Please let us know if you require any accommodations to fully participate in the interview process