Online Coordinator - Clinique, Dr Jart Origins

We’re seeking an Online Coordinator to support the digital growth of Clinique and Dr.Jart+ across direct‑to‑consumer (DTC) websites and online retail partners. In this dynamic, cross‑functional role, you will drive online sales, execute campaigns, and deliver a best‑in‑class consumer experience by collaborating with internal teams (Marketing, Commercial, Digital) and external retailers.

Clinique: A trailblazer since 1968, delivering dermatologist‑developed, allergy‑tested, and 100% fragrance‑free skincare. Simple. Safe. Effective.

Dr.Jart+:
Founded in 2005 by a dermatologist and an architect. High‑quality formulas meet loud packaging, fusing skin science with art to deliver visible results.

Origins:
Pioneered natural, high‑performance skincare in the late 80s. Formulated with sustainably sourced ingredients and manufactured using renewable energy.

• Calendar Support:
  Execute the online trading and promotional calendars across , Dr.Jart+, and retail partners accurately and on time.
• Promo Setup:
  Coordinate end‑to‑end promotional setup, including offer creation, stakeholder briefing, and cross‑team alignment.
• Site Audits:
  Own and propose a timetable for regular site walks (desktop, mobile, web, and app) to test user journeys across brand and retail sites.
• Insights & Analysis:
  Monitor competitor and retail landscape trends; support post‑campaign analysis to capture key learnings for future strategy.

• Product Availability:
  Monitor stock across sites, flag out‑of‑stock risks, and collaborate with Supply Chain for timely replenishment.
• Launch Readiness:
  Support stock allocations, new product setup, and promotional merchandising.
• Issue Resolution:
  Troubleshoot and resolve technical issues relating to promotional setup and site execution.
• Sample & Strategy Management:
  Partner with the Ecommerce Manager to manage sample stock databases and drive the DTC redress processes to support our flagship strategy.

• Retailer Point of Contact:
  Act as the main contact for retailer online queries and content requests, collaborating internally to deliver assets efficiently.
• Campaign Execution:
  Assist in launching campaigns and new products across DTC and retailer sites, ensuring premium brand presentation.
• Asset Coordination:
  Work with Content & Marketing teams to gather launch assets and plan bespoke content outside global packs.
• Quality Assurance:
  Regularly lead QA audits on retailer sites to ensure absolute accuracy in product data, images, marketing, and merchandising.

• Commercial awareness, numerate and analytical with experience and exposure in a retail trading environment
• Strong communication skills, both written and verbally and confident in leading both internal and external meetings
• Highly organised and have the ability to manage multiple projects
• Ability to show initiative and enthusiasm for driving the online business in line with sales targets
• Ability to establish and maintain strong relationships with internal teams and third parties
• Experience in managing multiple projects and ability to prioritise in the interest of the business
• Proficient in PowerPoint and intermediate knowledge of Microsoft Excel