Senior Account Manager

Overview

Coolr is an independent social media agency made up of creatives, social experts, content publishers and change makers. We connect brands with audiences at scale and have worked with clients such as Burger King, Lidl, Deliveroo and Compare the Market. In 2026 we aim to be the stand-out social agency in the UK, the US and beyond.

The agency is growing rapidly and seeks to scale our impact and reach through innovative, culture-driven work.

As a Senior Account Manager, you will partner closely with the Account Director to support the day-to-day management of a dynamic food/delivery service account. You will act as a key liaison between the client and internal teams to ensure clear communication, strategic alignment, and delivery excellence. This role suits someone who thrives in fast-paced, creative environments where brand, culture and creativity intersect.

You will help drive business growth for both the client and the agency by delivering standout, social-first campaigns that are smart, impactful and award-worthy.

• Pitch new client programmes, including writing and delivering presentations to clients and managing existing social campaigns.

• Act as a key liaison between the client and internal teams to deliver world-class social media programmes, in collaboration with the Account Director.

• Help build and direct the client’s communications campaigns to meet objectives and exceed expectations.

• Manage day-to-day social media programmes to ensure high-quality output, on-time delivery and budget adherence.

• Experience in an agency setting with consumer brands.

• Experience managing complex, multi-channel talent-led campaigns.

• Solutions-focused with creative problem-solving skills.

• Strong experience managing timelines, budgets, documentation and briefs with high attention to detail.

• Strong campaign reporting skills and confidence in client presentations.

• Ability to build strong client relationships, foster trust and motivate the internal team.

• Experience managing suppliers and partners to deliver high-quality work with an entrepreneurial mindset.

• Ability to handle multiple clients and prioritise time and resources effectively.

• Knowledge of popular culture and social media trends.

• Effective communication at all levels, with strong written and verbal skills.

• Highly organized with excellent administrative and time-management abilities.

We value the hard work of our teams and offer a range of benefits and perks.

• Salary commensurate with experience and in line with our salary bands.

• Hybrid working: 3 days in the office, 2 days from home.

• 25 days annual leave.

• Two weeks work from anywhere.

• Birthday day off – an extra day to celebrate your birthday.

• Wellbeing day – an additional day with a £50 voucher to spend on wellbeing.

• Free breakfast, snacks and drinks in the office.

• Private healthcare, cycle-to-work scheme, tech scheme and more.

• Weekly socials, a Book Club, a Social Club and more to come.

• Dog-friendly office.

We are one team. We support each other on every project to turn our clients into rockstars with ground-breaking, award-winning campaigns. Our culture encourages pushing beyond comfort zones to strive for excellence while embracing individuality and potential.

DEI at Coolr

Our approach to DEI is to create a safe and inclusive environment for people to be authentically themselves. Embracing this culture fosters creativity, innovation and success, supporting our mission of becoming the world’s best social media agency. We are committed to ongoing improvement to advance change within Coolr and the industry.