Customer Communications Officer

Salary
: £64,484 - £80,605 per annum (dependent on experience)

Location
:
Head Office - Dartford

Closing Date
: 26 July 2026

Location
:
Dartford, Kent (Hybrid working available)

Hours/Contract
:
Full time (35 hours per week), permanent

Help us create customer communications that inform, engage and build trust

At Moat, we're committed to providing great homes and great customer experiences. As we continue to evolve, we're looking for two Customer Communications Officers to join our growing Communications Team and help shape the way we communicate with thousands of customers every day.

This is an exciting time to join us. We've launched a new corporate strategy, introduced our Moat Offer, refreshed our website and are preparing to launch a new repairs service. As a Customer Communications Officer, you'll play a vital role in ensuring customers receive clear, accessible and engaging communications that help them feel informed, respected and supported.

As a Customer Communications Officer, you'll be at the heart of how customers experience Moat. You'll create and deliver customer-focused content across a range of channels, helping turn complex information into simple, jargon-free messages that customers can easily understand.

Working closely with teams across the business, you'll identify stories, support communication campaigns and use insight and feedback to continuously improve our communications.

We want you to feel confident from the moment you join us. That's why we offer a monthly corporate induction programme joining Moat on the first Monday of each month, bringing together new colleagues from across the business. During your first week, you'll have the opportunity to meet fellow new starters, learn about our organisation, values and strategy, and begin building relationships that will support you throughout your career with us.

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Own it
:
We take responsibility for our actions and deliver on our promises.

Better together
:
We believe in the power of collaboration to achieve greater outcomes.

Lead by example
:
We set high standards and inspire others through our commitment to excellence.

Be the change
:
We embrace innovation and proactively address challenges.

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.