Client Success Manager - Digital Marketing (remote, contract

Media force Digital Marketing | Remote (North America) | Contract with Growth Potential

Media force Digital Marketing is an award-winning agency serving clients across North America since 1996. We help organizations scale through data-driven marketing, AI-powered automation, and performance-focused strategies. Our team operates in Toronto, Ottawa, Vancouver, and New York, delivering measurable outcomes in SEO, Google Ads, social media, CRO, web design, and AI solutions.

We're hiring a Client Success Manager who will take ownership of client relationships, drive measurable marketing outcomes, retain and grow accounts, and ensure a world-class client experience. This is a strategic role for someone who can be a trusted advisor, not just a coordinator.

Own the success, satisfaction, and growth of your assigned client portfolio. You'll guide marketing direction, lead client communication, and ensure campaigns are executed on time and on target by collaborating with our internal SEO, PPC, Social, Web, and AI teams.

You'll serve as the bridge between our marketing execution teams and our clients—acting as the primary point of contact, ensuring clarity on deliverables, monitoring performance, and proactively identifying opportunities for improvement and growth.

• Act as the primary point of contact and trusted advisor for assigned clients
• Lead structured client meetings, delivering reporting, insights, and proactive recommendations
• Conduct regular check-ins (weekly/bi-weekly) to review progress, address concerns, and reinforce value
• Understand client business goals and translate them into clear, actionable marketing roadmaps

• Monitor KPI performance across SEO, PPC, CRM, social media, and web conversions
• Present results with clarity, converting technical data into actionable insights
• Anticipate challenges, resolve issues proactively, and ensure strong relationship health
• Ensure clients fully understand the work being done and feel confident in our delivery

• Monitor client health scores and address retention risks proactively
• Identify opportunities to grow accounts (upsell/cross-sell) with integrity and strategy
• Lead contract renewals and negotiate terms when appropriate
• Maintain CRM accuracy and consistent communication cadence (Go High Level )
• Collaborate with internal/outsourced teams to ensure on-time, high-quality campaign execution
• Develop quarterly strategies for each client in partnership with marketing teams
• Contribute to customer success playbooks and process improvements

• Campaign KPI improvement and on-time deliverables
• Meeting quality and communication cadence
• Portfolio growth through strategic upsells
• Strong Net Promoter Scores from client surveys

• 3–5+ years in client success, account management, or digital marketing project management
• Solid understanding of SEO, Google Ads, social ads, CRM, and high-converting web/landing page fundamentals
• Proven track record of managing and retaining high-value client relationships
• Exceptional communicator—clear, confident, and client-friendly on Google Meet, phone, and email
• Strong organizational skills with ability to manage multiple accounts and deadlines
• Experience with CRMs and project management tools (Go High Level , Hub Spot, Salesforce, etc.)
• Strategic thinker who can translate marketing data into business outcomes

• Background in agency, CRO, AI marketing tools, or SaaS environments
• Experience with marketing analytics platforms and reporting
• Self-motivated with ability to work independently in a remote environment

• Fully remote, flexible work with an experienced, supportive digital team
• Results-focused culture
  —no unnecessary bureaucracy
• Diverse client portfolio across industries in North America
• Professional development and room to advance into leadership roles
• Contract engagement with potential to expand into a long-term role
• Collaborative team environment that values innovation and genuine client partnerships

Remote (must be…