Senior) Retention Manager (gn) – Email, Klaviyo, Lifecycle | Remote worldwide

Position: (Senior) Retention Manager (gn) – Email, Klaviyo, Lifecycle | Remote worldwide
Location: Quarto d'Altino

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers and we're building the next generation of retention experts from the ground up. This is your way in.
What you'll do:
Own copywriting for pod accounts (6-8) based on the strategy set by your pod's Senior RM
Keep projects on track: status updates, chasing approvals, day-to-day sequencing
Contribute ideas to account strategy and start building your own strategic instincts, working closely with your Senior RM
Pull and format reports so your Senior RM can turn them into decisions
Spot blockers or delays before they become a client's problem
What we're looking for (non negotiable):
First experience with copywriting: you know how to write copy that gets a response
First experience with project management: you can keep tasks, approvals and deadlines organized without things slipping
Reliability: you deliver what you promise, without needing to be chased
You own your mistakes and actually apply feedback, instead of just nodding along
Genuine hunger to grow into strategy and account ownership - this role is a launchpad, not a landing spot
What you'll get:
Competitive salary
Generous paid time off
Fully remote - work from wherever you do your best work
A real, structured growth path from Associate -> Retention Manager -> Senior Retention Manager
Access to all tools, data, courses and coaches you need to get there
Direct access to founders of the fastest growing e-commerce brands worldwide
This is for you if:
You're early in your career and want to learn from people actually doing the work, not a Udemy course
You want to earn your way into owning strategy, not have it handed to you
You take pride in the details nobody else notices until they go wrong
This is not for you if:
You want to jump straight into strategy without putting in the reps
You need constant direction to know what to do next
Speak soon

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