Rotterdam​/Campaign Marketing & Technology

Power User – Adobe Journey Optimizer (AJO)

Are you an expertin

Adobe Journey Optimizer? If so, we have an exciting opportunity for you!

As a Power Userwith Adobe Journey Optimizer (AJO),you'llbe at the forefront of designing, building, andoptimizingreal-time customer journeys.

You'llwork closely with cross-functional teams about marketing strategy, data, andcreativityto deliver seamless, personalized experiences across multiple channels. As a functional specialist and mentor,you'llbridge the gap between strategy and execution, ensuring smooth day-to-day operations and accelerating AJO adoption across the organization.

• Design and build complex, multi-step customer journeys using Adobe Journey Optimizer witha clearmulti-brand structure and organization.
• Configure target audiences, segments, and triggers to enable real-time personalization within AJO.
• Execute end-to-end campaign setup across email, SMS, push notifications, and other channels integrated with AJO.
• Collaborate with data teams to ensure data accuracy and proper audience activation from Adobe Experience Platform (AEP).
• Continuouslyoptimizejourney performance through A/B testing, segmentation analysis, and performance insights.
• Create andmaintainreusable journey templates, configuration guides, and best practice documentation for multiple brands.
• Provide hands-on mentorship and on-the-job coaching to marketing operations and campaign management team members.
• Troubleshoot journey issues, answer functional questions, and document solutions for team knowledge retention.
• Stay up to date with Adobe Journey Optimizer features, updates, and customer experience management (CXM) best practices.

• Deepexpertisein marketing automation and customer journey orchestration.
• 1+ years of hands-on experience with Adobe Journey Optimizer.
• Strong understanding of audience segmentation, journey design, and multi-channel campaign execution.
• Proficiency in AJO interface, journey mapping, decision logic, and personalization configuration.
• Working knowledge of Adobe Experience Platform and real-time data activation.
• Experience with email, SMS, and digital marketing channels.
• Excellent communication and mentoring skills—able to explain complex concepts clearly to non-technical stakeholders.
• Familiarity with agile methodologies and collaboration tools such as Jira, Confluence, and Slack.
• Strong problem-solving skills and a collaborative, team-oriented mindset.

• Experience managing multi-brand or multi-product marketing environments.
• Background in marketing operations, campaign management, or digital marketing.
• Experience working in a CXM agency or consulting environment.

• A dynamic, international work environment with colleagues from around the globe.
• A challenging position at a successful company in a growing market.
• A fun and inclusive culturethinkfoosball, table tennis, themed events, and team parties.
• 3 extra days off (yes, at Merkle we take your well-being very seriously) - in addition to 25 annual vacation days, there are 3 Well-being Days.
• 2 Social Impact Days - you can volunteer for a charity of your choice.
• Extensive learning and development opportunities, including a wide range of personal and online training.
• A hybrid work model, with 2-3 days in the office and the rest working from home.
• A competitive salary and excellent secondary benefits.

You’lljoin a talented, diverse team of professionals in our Amsterdam or Rotterdam office.

We’rea group of curious problem-solvers who thrive on collaboration, creativity, and making the impossible possible. At Merkle, we value initiative, celebrate individuality, and never forget to have fun along the way.

At Merkle we believe in the power of diversity. Wewelcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We look forward to receiving your application for any questions, please contact the TA in charge of this role:
David Ryall, Senior Talent Acquisition Partner, EMEA, NE by email at: EMEA, NE. #LI-MERKLE #LI-Hybrid #LI-DR2